Table Games Operations Director

The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues). 

Responsibilities

·        Provide friendly, fast, and helpful customer service to all guests and team members.

·        Responsible for supervising staff and the overall daily management of a designated shift in the table games department.

·        Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.

·        Measure the effectiveness of all processes (budget, operations, and management, etc.)

·        Determine the company’s strategic growth as part of the executive team.

·        Coordinate cross-functional initiatives and projects.

·        Prepares work schedules and assign tables.

·        Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

·        Responsible for the overall engagement of all team members and managing team member feedback, suggestions, and complaints.

·        Responsible for the accountability of the chips, cards, dice and all other gaming equipment.

·        Assists with verifications of table inventories and effectively manages table limits.

·        Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department. Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.

·        Other duties as assigned.

Qualifications

High school diploma or GED required. Must be 21 years old or older. Strong interpersonal and communication skills. 3 years of Table Games Manager experience required. Must know all table games. Obtain/Maintain Occupational License/Gaming Card. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations. Work is generally performed in the casino environment with exposure to secondhand smoke and high noise levels. Some office work is also required. This position is a working supervisor position. Evenings, grave and weekends are required.