Host

Job Overview:

We are seeking a friendly and welcoming Host/Hostess to join our team. As the first point of contact for guests, you will play a key role in setting the tone for their dining experience. The ideal candidate is professional, organized, and dedicated to providing exceptional customer service. If you enjoy working in a fast-paced environment and interacting with people, this position is perfect for you!

Key Responsibilities:

• Greet and welcome guests with a friendly and positive attitude as they arrive at the restaurant.
• Manage the waitlist and assign guests to tables based on availability, guest preferences, and server assignments.
• Escort guests to their tables and ensure they are comfortable and have everything they need.
• Answer phone calls and assist with reservations, guest inquiries, and special requests.
• Ensure the dining area is organized and presentable, maintaining cleanliness and readiness for incoming guests.
• Monitor the flow of guests and communicate with the waitstaff and management to ensure timely seating and service.
• Handle guest complaints or concerns with patience and professionalism, escalating to management when necessary.
• Provide guests with accurate wait times and ensure effective communication during peak times.
• Assist in setting up and breaking down the host station and dining area.
• Maintain a welcoming, clean, and organized entrance and waiting area.
• Provide support to the FOH team with tasks such as refilling water glasses, assisting with seating arrangements, and delivering menus.

Qualifications:

• Previous experience in a customer-facing role, preferably in a restaurant or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work well in a fast-paced environment while maintaining a friendly and positive attitude.
• Ability to handle guest inquiries and complaints in a calm, professional manner.
• Ability to stand for long periods and move quickly when necessary.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience with reservation systems or phone management.
• Familiarity with restaurant seating software or host/hostess duties.
• Previous experience in a high-volume restaurant or similar hospitality environment.

Working Conditions:

• High-energy, fast-paced work environment.
• Must be able to work evenings, weekends, and holidays as needed.
• Ability to stand for long periods and lift up to 10 pounds

Good Gravy Group was founded out of a love for food & drink and the community of Northwest Arkansas. We are located in Bentonville, Arkansas and are focused solely on the NWA region. We provide full-service management, culinary inspiration, and concept development to current and future portfolio companies. We started as a single concept on the Downtown Bentonville square and have grown to six unique restaurants and one ice cream joint. Good Gravy Group is committed to exceptional experiences and lead with explosive flavors. Good Gravy Group owns and operates the following brands:Tusk and Trotter American Brasserie, Trash Creamery, The Bend, High South Catering, Brothers Meethouse, Butcher & Pint.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $11 - $13