Service Greeter

Overview

Service Greeter Representative greets visitors in a friendly, interested, and helpful manner. This person directs visitors to one of our available Service Advisors so they can assist them with their vehicle service needs.  In addition this person is a liaison between the Service, Sales and Parts department. In addition, he or she performs clerical and administrative duties for the Service department. The ideal candidate has some previous experience in a similar position (customer service, call center, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Assist the Service Advisors and provide administrative assistance as needed.
• Liaison between the service, sales and parts department.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Attend service meetings and training sessions as required.
• Follow all company policies and procedures.
• Performs other duties as assigned.

Qualifications

• No experience necessary.
• Service or hospitality industry experience a PLUS!
• Automotive experience a PLUS!
• Must be able to work weekends.
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Must have the drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual a PLUS!
• Confidence in your ability to be successful.
• Great attitude with high-energy.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• Valid driver's license with a good driving record.