Head of Deployment & Maintenance

About Us

We’re a fast‑growing robotics startup building turnkey work‑cells that blend advanced automation with intuitive software. Our robots already live on factory floors across the U.S.; now we’re scaling to hundreds more. Bullet‑proof deployments and rock‑solid uptime are mission‑critical—and that’s where you come in.

The Role

You will own the entire post‑manufacturing life‑cycle of our robots—from the moment a system leaves our dock to the day it retires. That means planning and executing customer‑site installs, building a world‑class field‑service organization, and architecting the preventive‑maintenance playbook that keeps fleets running 24 / 7. You’ll be the technical face of the company on factory floors and the internal champion for reliability inside engineering.

• Ensure the fleet is happy, healthy, and growing.

• Site surveys, layout reviews, power/network readiness
• Support deployment operations from shipping logistics, installation, Site Acceptance Testing, and customer sign-off.

• Design maintenance schedules
• Coordinate service visits and field operations

• Recruit, train, and mentor field engineers & technicians

• Feed field insights back to mechanical, electrical & software teams
• Author SOPs, work instructions, and customer‑facing manuals
• Drive serviceability into product‑design reviews (DFR / DFA)

• Partner with Manufacturing to ensure “deploy‑ready” builds
• Coordinate with engineering to solve maintenance and deployment issues
• Keep Sales & Customer Success in the loop on site status

• Experience managing fleets of robotic hardware or similar
• Experience coordinating with customers and providing strong service
• Experience leading teams of technicians
• A background in hardware engineering