Demo

AUTOMOTIVE SERVICE CALL CENTER REPRESENTATIVE

Tuttle Click Automotive Group
CA Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/12/2025

Benefits :

  • Competitive Salary
  • Employee Appreciation Day
  • Flexible Schedules
  • Family owned & operated since 1946
  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Life Insurance
  • Long and Short-Term Disability Insurance
  • Paid Holidays
  • Paid Time Off
  • 401(K) w / Employer Contribution
  • In House Training
  • Employee Assistance Program
  • Wellness Program
  • Educational Assistance for Dependents
  • Employee Discounts on Sales, Service & Parts

Compensation :

The BDC - Service Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $19.00 and $31.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Job Responsibilities :

  • Respond promptly to customer calls and proactively schedule service appointments, ensuring a seamless experience.
  • Effectively follow up with potential customers who are not yet ready to schedule an appointment or who have previously missed appointments.
  • Utilize proven pre-set scripts for both inbound and outbound service calls, maintaining consistency in customer interactions while scheduling appointments.
  • Responsively handle customer requests received through web-based channels, providing the same level of care as phone inquiries.
  • Collaborate closely with the Business Development Center (BDC), Service and Parts Managers, and service advisors to cultivate and sustain strong customer relationships.
  • Be prepared to assist with various tasks as assigned, demonstrating flexibility and a willingness to contribute to team efforts.
  • Maintain daily usage of the Customer Relationship Management (CRM) tracking system to ensure efficient customer data management.
  • Qualifications :

  • High School diploma or equivalent
  • Minimum of one-year experience, preferably in automotive or large corporate environment
  • Possess strong organizational skills to manage appointment schedules effectively.
  • Exhibit exceptional friendliness and communication skills when interacting with customers, fostering a positive service environment.
  • Thrive in a team-oriented environment, motivating yourself and contributing to the collective success of the team.
  • Exhibit the ability to work autonomously with minimal supervision, displaying self-motivation and responsibility.
  • About Us :

    The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we set up our staff with adequate training. Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be a part of a team that goes above and beyond, we welcome you to apply!

    We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.

    Salary : $19 - $31

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a AUTOMOTIVE SERVICE CALL CENTER REPRESENTATIVE?

    Sign up to receive alerts about other jobs on the AUTOMOTIVE SERVICE CALL CENTER REPRESENTATIVE career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Tuttle Click Automotive Group

    Tuttle Click Automotive Group
    Hired Organization Address Irvine, CA Full Time
    Description ESSENTIAL JOB FUNCTIONS : 1. During scheduled work time greets all customers promptly and courteously. 2. Ac...
    Tuttle Click Automotive Group
    Hired Organization Address Irvine, CA Full Time
    Description ESSENTIAL JOB FUNCTIONS : 1. Sell parts over the counter to wholesale and counter retail customers. 2. Handl...
    Tuttle Click Automotive Group
    Hired Organization Address Irvine, CA Full Time
    Description ESSENTIAL JOB DUTIES : 1. Greets customers promptly in a friendly, professional demeanor. 2. Picks up vehicl...
    Tuttle Click Automotive Group
    Hired Organization Address Tustin, CA Full Time
    Description ESSENTIAL JOB FUNCTIONS : 1. Washes, cleans, and dries vehicles (inside and out) on a daily basis. 2. Starts...

    Not the job you're looking for? Here are some other AUTOMOTIVE SERVICE CALL CENTER REPRESENTATIVE jobs in the CA area that may be a better fit.

    Automotive Service Call Center Representative

    Tuttle Click Automotive Group, Irvine, CA

    Call Center Customer Service Representative

    Call Control, Columbus, OH

    AI Assistant is available now!

    Feel free to start your new journey!