What are the responsibilities and job description for the Central Order Processing Representative position at TUV Rheinland of North America?
Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 20,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.
SUMMARY
Commercial Order Process (“COP”) is a critical performance process within TUV Rheinland responsible for order creation, order management and invoicing. The COP Specialist is a dynamic and high-impact position designed to ensure accurate, timely order set-up and billing to clients. Ideal candidate must have a strong attention to detail and compliance with an openness to change and a desire to improve processes.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Focusing primarily on China, Indonesia, India and Taiwan product and initial factory certification:
- Initiate client contact as well as explore incoming requests to offer comprehensive TUV support services.
- Coordinate with testing labs and TUV International Affiliates to meet project goals.
- Develop and maintain strong relationships with TUV affiliate subcontracting bodies and clients, assuring priority handling of needs. Assure clear understanding of goals and objectives and support navigating complex international requirements.
- Bill order lines upon completion of underlying work.
- Maintain active orders ensuring billing schedules, status, underlying purchase orders, etc are actively managed in the system.
- Co-ordinate the issuance of subcontractor purchase orders underlying client orders.
- Work together with customers and TUV staff to resolve or coordinate resolution of customer billing complaints.
- Aid in collection efforts for certain accounts when and if requested by Controller.
- Collaborate with COP Manager to recommend continuous COP process improvements.
- Assist with the compilation of any support required for both internal and external audits.
- Provide ad-hoc support for special projects as needed.
- Perform other duties as assigned.
- Educate clients in international certification requirements. Provide ongoing informational support to reinforce dependency on TUV, based on responsiveness, technical knowledge and ease of achieving certification goals.
QUALIFICATIONS & REQUIREMENTS:
Knowledge, Skill, & Abilities
- Strong customer service skills and orientation.
- Ability to work in a fast-paced and performance-driven team environment.
- Excellent verbal and written communication skills.
- Ability to adapt quickly to new technologies and changing business requirements.
Experience
- Computer literacy required including Microsoft Office applications.
- Minimum of 2 years order processing, invoicing or other related administrative work experience preferred.
Certifications
- None
SUPERVISORY REQUIREMENTS:
- Direct: N/A
- Indirect: N/A
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Will work in an office environment.
- Work may be sedentary, sitting for long periods of time, working at a computer.
- Physical effort may require lifting up to up to 10 pounds.
- Equipment Used
- Laptop or Desktop Computer
- Phone or Headset
Travel Required
- Ability to travel up to 0% may be required for this position.
TUV Rheinland North America EEO Statement:
As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings.
