What are the responsibilities and job description for the Client Administrator position at TUV SUD America?
Position Summary
Liaison between ARISE and client - main contact for all administrative functions relating to the client. Perform all actions necessary to effectively manage the coordination of accounts. Duties include, but are not limited to, direct client relations via phone and email, set up of account in online database, ensuring client servicing requests are being met, providing stewardship and renewal reports to internal and external clients.
Responsibilities
Set up new clients in Jurisdiction Online database; including entering contact information for each location and continuing upkeep of accounts as locations are added, removed, and renewed.
Reach out to client contact to confirm location changes if needed and get updated location contacts if existing contact isn't valid; track and follow up as necessary
Interface with Account Managers on additional quotes for work requested outside contract scope
Notify Contract Services when locations are added or removed via Add/Drop Form
For accounts shared with GRC verify file numbers from GRIPPS; ensure locations and file numbers match in JO and add any additional locations to GRIPPS
Daily maintenance of information in the Jurisdiction Online Database, i.e. contacts, locations, objects, schedules, certificate expiration dates, locations on the passive page
Prepare monthly, quarterly, and annual stewardship reports as required by clients
Work with Account Managers and clients to make necessary updates to Account Servicing Instructions and communicate changes to affected parties.
Respond to questions and requests from Account Manager, Client Representatives and or Broker via phone, email, or Teams meeting
Education & Experience
High School or Equivalent plus 2-3 years administrative experience
Specific Skills, Knowledge and Abilities
Ability to interface directly with clients via phone, e-mail and Teams
Detail oriented with exceptional organizational skills
Proficient in Microsoft Office applications with the ability to quickly learn new software
Ability to work well with others in a fast-paced office environment
Ability to handle multiple projects and meet deadlines
Strong analytical and problem-solving skills
Fundamental competencies form the foundation for individual and organizational success in TUV SUD and apply to all employees and showcase behaviors aligned to TUV SUD values and culture cornerstones and will be evaluated in performance assessments.:
Communication
Collaboration
Customer Orientation
Self- Management
Equal Opportunity Employer - Disability and Veteran
TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.
For more information on applicable equal employment regulations, please refer to the following:
Paid vacation time
Attractive business travel conditions
Competitive compensation
Retirement savings plans
Wellness benefits
Flexible working hours
Home office
Family care benefits
free parking spaces
Employee events
Structured professional development
Sick leave
Long-term-service awards
Full time / permanent
hybrid
Brecksville
United States
Other Target Groups
Professionals 0 - 2 years of experience
TUV SUD America Inc.
144324
TUV SUD Recruiting
1-800-888-0123careers.us@tuvsud.comAt TUV SUD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD.
Established more than 150 years ago in Germany, TUV SUD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. For over 30 years, throughout 33 locations, it is TUV SUD America's priority to create a safer future. To protect people, property and the environment from technology-related risks; we drive consumer protection, digital transformation, sustainable development, and urbanization.
TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.
