NSOC Technician (Help Desk)

TuWay Communications is in search of a highly motivated, resourceful individual to join our growing team and supplement our network engineering and support staff in the northeastern PA region. The candidate will be primarily responsible for the monitoring and support of mission-critical IT systems from our Network & Security Operations Center (NSOC) in Bethlehem, PA. TuWay Communications is a value-added systems distributor and integrator of wireless, voice, and data communications networks. We serve both enterprise and public safety as their trusted provider of solutions for mission critical communications.

This position is currently for our night-shift (7PM to 7AM) operations team.

The successful applicant will have the following responsibilities:

1. Providing first-response to alarms generated within our network monitoring systems as well as reported issues.

2. Coordinating complex support and remediation efforts during security incidents.

3. The scheduling and execution of preventative maintenance on customer systems and equipment.

4. Performing the inventory, assessment and detailed documentation of customer systems.

5. The deployment, configuration and management of network monitoring systems in complex and diverse customer environments.

6. Engaging directly with customers to provide troubleshooting assistance as well as the communication of system and issue status.

An ideal candidate will possess the following:

1. Outstanding customer service and communication skills, both verbal and written.

2. Adept self-learner, regularly expanding knowledge and understanding of in-place and emerging technologies.

3. The ability to resourcefully troubleshoot and mitigate complex issues in diverse customer environments.

4. Working knowledge of computer hardware and software technologies, including workstations and servers running Linux & Microsoft operating systems XP thru 11, and Server 2003 thru 2019.

5. A general understanding of the TCP/IP model and network design components, including DHCP, DNS, subnets, and routing.

6. An understanding of Microsoft Active Directory and Office 365 a plus.

7. Knowledge and experience with VoIP telephony installations is a plus.

8. The ability to lift up to 50 pounds and stand for extended periods of time.

9. A valid driver's license, current insurance, and reliable transportation is required.

Attractive benefit options available, paid holidays and paid time off. Additionally, shift differentials are provided for night shift technicians.

TuWay is an equal employment opportunity employer. We prohibit discrimination and harassment of any kind based on race, color sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 36 – 48 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Every weekend
• Night shift

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Bethlehem, PA 18017 (Required)

Ability to Relocate:

• Bethlehem, PA 18017: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $21