What are the responsibilities and job description for the Customer Service position at TV Video Repair & Appliance?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a positive experience with our services. This role requires strong communication skills and the ability to handle various customer interactions effectively.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues with professionalism and empathy.
- Answer and direct phone call, screen and route correspondence.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Provide general administrative support to the department.
Skills
- Proficiency in English; bilingual or multilingual skills are a plus.
- Strong customer service skills with a focus on client satisfaction.
- Excellent verbal and written communication abilities.
- Experience in office environments, including familiarity with office software.
- Ability to handle cash transactions accurately and responsibly.
- Strong organizational skills with attention to detail.
- Capability to work independently as well as part of a team in a fast-paced environment.
- Previous experience in customer support or related fields is preferred but not mandatory.
Join us in delivering outstanding service and making a difference for our customers!
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- Chicago, IL 60629 (Preferred)
Ability to Relocate:
- Chicago, IL 60629: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $21