What are the responsibilities and job description for the Inside Sales Supervisor position at TVH Parts Co.?
USA Inside Sales Supervisor
Full-time | Sales | Location : Olathe, KS
Provide supervision, training, and coaching for domestic Inside Sales Representatives to ensure continuous improvement of sales skills and knowledge. Your goal will be to maintain and grow sales with both new and existing customers while supporting the Manager of USA Sales in implementing sales policies and procedures
ABOUT TVH
TVH is a global one-stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. Our 4,600 colleagues are the strength, heart, and soul of our dynamic team, where entrepreneurship and creativity thrive.
YOUR ROLE AND RESPONSIBILITIES
- Supervise, lead, mentor, select, train, and evaluate domestic inside sales representatives, ensuring appropriate staffing and high team performance.
- Manage team schedules, time-off requests, payroll approvals, and overtime to meet sales objectives.
- Oversee phone coverage and ensure excellent customer service at all times.
- Set sales goals and provide training, coaching, and feedback to help team members succeed.
- Monitor and review calls, offering feedback and support to enhance performance.
- Mentor team members for future leadership roles within TVH or other areas of the company.
- Ensure compliance with company policies and collaborate with Human Resources as necessary.
- Actively participate in talent acquisition, interviewing, and training of new team members.
- Identify training needs and coordinate development in areas such as product knowledge, market knowledge, and soft skills.
- Establish and monitor departmental expectations, including outbound call volume, response times, and email etiquette.
- Foster a positive, engaged team environment by conducting monthly one-on-one meetings, recognizing achievements, and offering feedback.
- Handle escalated customer calls, including issues related to claims, shipments, and general complaints.
- Collaborate with sales management and IT to implement ERP system improvements.
- Develop and manage effective backup plans to ensure uninterrupted customer service.
HOW TO SUCCEED
To thrive in this role, you’ll need :
WHAT’S IN IT FOR YOU
You’ll be part of a people-centric culture where your well-being matters. Our comprehensive package includes :
PEOPLE ARE AT OUR HEART
TVH is a global company with a family atmosphere, valuing clarity, respect, and open communication. We celebrate differences and welcome new ideas, fostering a workplace that values innovation and initiative.
APPLY NOW!
Questions? Contact Morgan Iveson at morgan.iveson@tvh.com
Formal Application Link :
