What are the responsibilities and job description for the Project & Process Manager position at TVH?
Project & Process Manager
Full-time | Ecommerce | Location – Olathe, Kansas 66062
As a Process & Project Manager, you will drive key eCommerce transformation initiatives, ensuring alignment with TVH’s goal of becoming an eCommerce-first organization. Your mission is to enhance the customer journey on TVH platforms by managing programs and projects that deliver impactful, scalable results. You’ll be part of the Commercial department, focusing on eCommerce & Marketing. Apply today!
YOUR ROLE AND RESPONSIBILITIES
You’ll deliver short and long term projects that support the business strategy. This will involve:
- Lead and coordinate B2B eCommerce transformation initiatives (including marketing, segmentation, and merchandising) to align with TVH’s broader strategy.
- Manage multiple programs and projects from planning through execution, ensuring each meets defined objectives.
- Track project timelines and support continuous improvement efforts to enhance project quality.
- Proactively identify potential risks and challenges, implementing corrective actions to keep projects on track.
- Serve as the central point of contact between teams, ensuring clear, consistent, and timely updates across all project phases.
- Facilitate open communication and collaboration between cross-functional departments.
- Identify and address challenges that could impact project outcomes; escalate issues as needed to maintain project momentum and minimize disruptions.
- Co-design and optimize business processes and new eCommerce capabilities to ensure they are efficient, scalable, and aligned with organizational goals.
- Support change enablement and adoption, driving global and local buy-in for transformation initiatives.
- Be an integral part of the eCommerce Transformation Office.
HOW TO SUCCEED / YOUR PROFILE
We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:
- A Master's degree in a relevant field or equivalent experience is required.
- Possess at least 5 years of professional experience in eCommerce, with a strong emphasis on project management and process design.
- Be decisive, analytical, results-driven, and committed to completing tasks successfully.
- Handle challenges and resistance calmly, adapt to changes, and pivot strategies when necessary.
- Be an effective multitasker and creative problem-solver, able to find solutions in complex situations.
- Demonstrate strong organizational skills, consistently meet deadlines, and communicate clearly across all levels.
- Excel in team collaboration, building positive relationships, and fostering strong networks.
- Be tech-savvy, comfortable using digital tools, and adaptable to new technologies that improve processes.
- Be hands-on, proactively seeking solutions, and leveraging technology to streamline workflows and achieve goals.
- Expected to travel up to 15% of the time.
WHAT’S IN IT FOR YOU
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
We also offer:
- Hybrid work schedule
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
ABOUT TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.
Apply today!
Questions?
Haily Park
haily.park@tvh.com
