What are the responsibilities and job description for the Customer Liaison (Swing Shift) position at TVS Supply Chain Solutions?
Description
The Customer Liaison role will support and interact with customers to provide and process information in response to inquiries, concerns, and requests about operations and services. This role will be on-site in our customer's facility in Wentzville, MO.
This is a swing shift position with regular hours of 6 : 00 pm - 2 : 30 am.
When applicable, this employee will cover either the 2nd or 3rd shift based on the team's requested time off, callouts, customer requirements, etc.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Act as the primary onsite contact for customer Materials personnel
- Communicate with customer, TVS, and LLP associates to ensure adequate parts inventory is maintained
- Keeping accurate records of discussions or correspondence with customers
- Performing detailed inventory functions and communicating findings to TVS and customer Materials departments
- Analyzing statistics or other data to determine the level of customer service the organization is providing
- Producing written information for customers, often involving the use of computer packages / software
- Writing reports analyzing the customer service that your organization provides
- Follow proper cutomer and TVS alarm processes when inventory issues are identified
- Developing feedback or complaints procedures for customers to use
- Providing help and advice to customers using your organization's products or services
- Communicating courteously with customers by telephone, email, letter and face to face
- Investigating and solving customers' problems, which may be complex or long-standing problems
- Handling customer complaints or any major incidents
- Perform special projects, duties and responsibilities assigned by supervisor
- Perform all other related duties as assigned
- Regular and reliable attendance at work
Competencies
Work Environment
This job is performed in a busy warehouse environment with high forklift traffic. Warehouses are subject to seasonal temperatures. Steel-toed shoes, safety glasses and vests are required personal protective equipment (PPE).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The associate is occasionally required to sit or stand; climb or balance; and stoop, kneel, crouch or crawl. The associate may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Required Education and Experience
Additional Eligibility Qualifications
Position Type / Expected Hours of Work
Full Time. Schedule flexibility for extended or unplanned work hours is required.
Travel
No travel is required between locations.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
As an EEO employer, TVS SCS NA is committed to cultivating a diverse and inclusive culture. The TVS SCS NA team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law within any employment practices. We are pleased to provide reasonable accommodations to applicants; please contact [Hope Molyneaux, JMolyneaux@tvsscs.com] to request a reasonable accommodation. The employee selected for this role must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
