What are the responsibilities and job description for the Warehouse Customer Service Representative position at TW Services Inc.?
TW Services, is a third party Warehouse Service Provider for Sysco. We are currently seeking for staff to join our team at the Food Distribution Center. We are not a temp agency. Employment would be full time and permanent.
We have a fast onboarding process that can get you to work after your interview.
Position:
- Dock Associate
Hours/Schedule:
- Monday to Friday (Occasional Saturday)
- 6:00 AM - Finish
- Further shift details can be addressed at interview.
Compensation:
- Weekly pay cycle - Every Friday
- Time Off Accrual (Sick Paid Leave)
- PPO Health Insurance with Vision and Dental
- 401(k) Plan
Daily Responsibilities
- Handle incoming customer inquiries in-person with professionalism and courtesy.
- Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
- Maintain accurate records of customer interactions through data entry in the office system.
- Must have basic computer skills and data entry experience.
- Provide feedback on customer trends and issues to improve service quality.
Qualifications
- Bilingual abilities are a plus, enhancing communication with diverse customers.
- Proficiency in data entry and office software applications.
- Ability to analyze situations quickly and provide effective solutions.
- A positive attitude with a commitment to delivering outstanding customer service.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
Join our team as a Customer Service Representative where your skills will make a difference in our customers' experiences!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $18
