What are the responsibilities and job description for the Senior Freight Account Manager position at TW Work Solutions?
Job Overview :
We are looking for a dedicated and dynamic Senior Freight Broker to join our team full-time at our on-site location. The successful candidate will play a crucial role in developing new business, building and managing a robust book of business, and ensuring exceptional customer service through effective communication and account management.
Key Responsibilities :
Build a Book of Business : Establish and expand a portfolio of client accounts through targeted outreach and relationship-building strategies.
Develop New Business Opportunities : Identify and pursue new business opportunities to drive growth and revenue.
Manage and Nurture Customer Accounts : Maintain and enhance customer relationships by providing personalized and proactive account management.
Maintain Effective Communication Channels : Ensure clear, consistent, and responsive communication with customers to address their needs and concerns.
Ensure Excellent Customer Account Management : Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty.
Qualifications :
Proven Sales Experience : Demonstrated success in sales with a track record of meeting or exceeding targets.
Passion for Sales and Strong Problem-Solving Skills : Enthusiastic about sales with the ability to think critically and solve challenges effectively.
Excellent Communication and Customer Service Skills : Strong verbal and written communication abilities, coupled with exceptional customer service skills.
Ability to Develop New Business and Build Strong Customer Relationships : Proven capability to create new business opportunities and foster lasting relationships with customers.
Ability to Work Independently and as Part of a Team : Self-motivated and able to work autonomously, yet also a collaborative team player.
Bachelor’s Degree Preferred but Not Required : Higher education is an advantage, but not essential.
Experience in the Logistics Industry is a Plus : Familiarity with logistics or related industries is beneficial.
Proficiency in Software Skills and a Willingness to Learn : Competence with various software tools and a proactive attitude towards learning new technologies.
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