What are the responsibilities and job description for the Concierge - Beringer position at TWE Global?
Job Description
Boldly Cultivating at twe-global
We are a global team united by our purpose to cultivate value through our brands, wine, people & environment for enriched & joyful communities.
We focus on Boldly Cultivating and fuel our vision to become the world's most desirable luxury wine company.
About Beringer
The epitome of a modern classic, Beringer has been Napa Valley's benchmark producer since its establishment in 1876.
Beringer crafts classic wines from Napa's finest appellations and Beringer's exceptional collection of vineyards.
About the Role
The priority of the concierge is to provide a warm and gracious welcome to each visitor of Beringer Vineyards, as well as to ensure that each guest understand the wine experiences, and any other information that will enhance their visit.
Responsibilities
Boldly Cultivating at twe-global
We are a global team united by our purpose to cultivate value through our brands, wine, people & environment for enriched & joyful communities.
We focus on Boldly Cultivating and fuel our vision to become the world's most desirable luxury wine company.
About Beringer
The epitome of a modern classic, Beringer has been Napa Valley's benchmark producer since its establishment in 1876.
Beringer crafts classic wines from Napa's finest appellations and Beringer's exceptional collection of vineyards.
About the Role
The priority of the concierge is to provide a warm and gracious welcome to each visitor of Beringer Vineyards, as well as to ensure that each guest understand the wine experiences, and any other information that will enhance their visit.
Responsibilities
- Courteously greets visitors, providing an exceptional first impression.
- Provide information regarding the tastings offered, tasting fees and answer questions regarding the winery, family history, and surrounding area.
- Assist guests in making reservations over the phone and direct calls within the tasting room.
- Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest wellbeing.
- Support retail sales team by managing guest entry into the tasting room.
- Maintain and organize retail merchandise and support retail team in maintaining clean bars, including glassware...as needed.
- Maintain an open line of communication with the sales team as well as the Tasting Room Manager.
- You must be 21 years of age.
- You have attention to detail and a strong ability to communicate over the phone and in person.
- You have strong organizational skills; ability to multi-task in a fast-paced environment and work under pressure.
- You have the ability to read, analyze, and interpret general business periodicals.
- You have the ability to understand and follow written and verbal instructions.
- You have the ability to manage priorities and workflow.
- You have intermediate computer and phone skills.
- You have excellent customer service skills.
- You demonstrate professional demeanor in all circumstances.
- You must be able to lift 50 lbs. (a case of wine)
- Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are at TWE.
- We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
- Enjoy the world's most desirable wines through our generous employee product allowance
- Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more
- Plus, you'll get an extra day off each year with your
