What are the responsibilities and job description for the Customer Support Representative position at Twelve Consulting Group?
Job Opening: Remote Customer Support Representative
Join our team as a Remote Customer Support Representative. Are you detail-oriented, organized, and passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where accuracy and efficiency matters? If so, we’d love to hear from you!
Job Description
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills and the ability to analyze customer needs while maintaining a positive attitude.
Schedule: Monday through Friday 8AM - 4PM - NO WEEKENDS!
Main Responsibilities
- Respond to customer inquiries via phone and email in a timely, professional, and friendly manner.
- Process, monitor, and ensure order accuracy from entry to fulfillment.
- Handle complaints, troubleshoot issues, and provide effective solutions quickly.
- Maintain accurate customer records, including order history and communication logs.
- Oversee all order stages, ensuring deadlines and customer expectations are met.
- Collaborate with internal and external teams (production, logistics, billing and sales) to ensure efficient order flow.
Key Performance Indicators (KPIs)
What success looks like in this role:
- Fast response times and efficient issue resolution
- High customer satisfaction through order accuracy, support, and timely resolutions.
- Strong order accuracy and adherence to deadlines
- Clear and effective communication between internal departments and customers
- Successful and timely order fulfillment
What We’re Looking For (Requirements)
✔ Previous experience in customer service, order processing, or logistics
✔ Strong verbal and written communication skills
✔ Excellent attention to detail and problem-solving abilities
✔Strong Organizational and time management skills
✔ Familiarity with CRM systems, order management, and logistics tracking (preferred, especially in the food industry)
✔ Must be located in the United States
✔ This is a remote role that requires uninterrupted, designated work hours.
How to Apply
We’re looking for someone who takes initiative, loves solving problems, and thrives in a fast-paced environment. If this sounds like you, apply today!
Twelve Consulting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A successful background check is required.
