What are the responsibilities and job description for the Senior User Support Specialist at IDEOLITY position at Twenty-First Century Communications Corp?
Job Description
Job Description
Senior User Support Specialist
NOTE : IDEOLITY is a managed technical services provider (MSP) that operates as the I.T. team for its clients. Job titles can be tricky, so please read our description carefully.)
The Senior User Support Specialist works full-time at our offices in Mission, KS, as part of a team that provides professional managed I.T. services to IDEOLITY clients.
POSITION SUMMARY : The Senior User Support Specialist focuses primarily on resolving end-user questions, problems and requests. But there’s much more to it : analyzing data to detect trends and identify issues that affect multiple users or organizations, being alert to emergent malware attacks, anticipating client user needs, and more. Top of mind should be how IDEOLITY can go above and beyond expectations in providing best-in-class I.T. service to its clients. This position combines elements of scheduling, project management and team coordination along with significant client interaction.
IDEOLITY is a technology consulting firm based in the Kansas City area with deep experience in supporting nonprofits. We operate as a Managed Services Provider (MSP), providing comprehensive I.T. support, planning and management. Beyond the day-to-day, IDEOLITY works closely with clients to support the I.T. components of accreditation, compliance, insurance and expansion.
How to apply :
Please submit your resume and a cover letter which outlines applicable qualifications, identifies long and short-term career goals, desired compensation and why working with a professional I.T. team of 15-20 team members is appealing.
Job description details :
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Diagnose, troubleshoot and resolve issues impacting one or many users of varying complexity.
- Interact with IDEOLITY client end users to assure they are able to function without impediment in their I.T. environment.
- Communicate clearly, concisely and professionally with team members and clients verbally, in-person and in written form.
- Achieve mastery of IDEOLITY’s Professional Services Automation and quoting software. Maintain documentation within the Professional Services Automation of all communication with clients.
- With IDEOLITY team members, maintain inventory and ensure that in-house assets are documented and accounted for.
- Interface with various 3rd party vendors to ensure coordination when required.
PREFERRED REQUIREMENTS
About IDEOLITY’s Culture :
Key points :
WORKING CONDITIONS AND DEMANDS : The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions : General working conditions are in a professional office environment. Local travel is expected to client and vendor locations.
Physical Demands : While performing duties of this job, team members are regularly required to sit, walk, and stand; speak and hear; both in person and by telephone; use hands repetitively to manipulate, handle, feel, or operate standard office equipment; reach with hands and arms; and occasionally lift 30 pounds.
Mental Demands : While performing the duties of this job, team members are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and logical reasoning; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks; work under deadlines with frequent interruptions.
COMPENSATION : The Senior User Support Specialist is an hourly employment position. The expectation is for a 40-hour work week. IDEOLITY provides a compensation package including health insurance, plus company-paid short- and long-term disability insurance for all employees. Employee 401(k) contributions are matched up to 4 percent. Time off includes typical national holidays plus earned PTO. The pay rate is a function of qualifications and experience, and we will interview aspirational as well as seasoned candidates.
