What are the responsibilities and job description for the EVENT SALES & SERVICES MANAGER position at Twenty Four Seven Hotels?
Cambria LAX/El Segundo is currently seeking a talented individual to join the team as an Event Sales & Service Manager. We look to "craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns !" This could be the perfect opportunity to advance your career within hospitality sales and a growing and exciting hotel management company!
The Event Sales & Services Manager is responsible for generating direct sales of event and catering only opportunities, coordination and facilitation of all groups and events at the Hotel, and ensuring a seamless experience from start to finish while supporting the sales team in generating revenue and business growth for the Hotel.
This position is an Overtime Eligible Manager position, interested? Apply today!
Your responsibilities will include:
- Catering and Event Only Sales: Directly facilitate qualifying, proposing, negotiating, and contracting agreements for all event and catering only opportunities under designated deployment. Prospecting and acquiring new clients, developing and implementing sales strategies to achieve revenue targets, understanding competitive landscape and identifying opportunities, negotiating contracts and securing bookings.
- Client Liaison: Directly communicate with clients to ensure all group and event documents are comprehensively prepared and finalized using tools and systems provided.
- Banquet Coordination: Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
- Upselling & Client Communication: Present clients with potential upgrade opportunities maximizing revenue opportunities for the Hotel collect necessary agreements and deposits, and consistently communicate on group arrangements.
- Group & Event Feedback & Management: Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback. Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities, communicating on rooming lists, cut off dates, attrition, etc.
- Room Management: Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities. Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract.
- Payment Management: Supervise the entire client payment process, from initial deposits to the final bill.
- Booking & Documentation: Utilize the Hotel Sales & Catering software (STS) to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
Qualifications, Perks & Company Information
*Best candidate will offer 2 years of sales and servicing banquets/events in a hotel, event center or similar type of venue
*Knowledge of event planning, food and beverage operations and service standards
*Proficiency in event management software and CRM tools
*Strong customer service skills, computer skills, and organizational skills are critical to the success of this position.
*Ideal candidate will be outgoing and a proven self-starter.
* Schedule is flexible and applicants must be able to work a varied schedule as dictated by the level and type of business.
Our Perks:
Highly competitive salary
Medical, Dental, Vision, Ancillary Benefits, 401K
Paid Time Off, Paid Sick Time
Job Training, Opportunity for Advancement
Associate Referral Program, Hotel Discounts
And now - Daily Pay!
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment. Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit www.247hotels.com. Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing 949-734-6400.
