Slot Technician III

SUMMARY:

This position is responsible for testing, calibrating, cleaning, and repairing Slot machines and equipment for conformance to established standards, and assist in maintaining complete operation of all machine standards. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Repair printers, reels, comparators, monitors, progressive displays, diverters, optics, bill acceptor heads, cash boxes, and any other repairs that are associated with all slot machines. (If repair is not possible, replace each part).
• Must be able to use drills, screw drivers, hammers, crimpers, solder guns, seesaws, circular saws, pin pushers, nut drivers, ratchets, volt meters, wrenches, Allen, star sets, jig saws, and other diagnostic tools required for repair.
• Perform all setups on all models.
• Refill paper in machines.
• Must comprehend the difference between A/C and D/C Voltage.
• Perform all reel tests, all hopper tests; all monitor tests, all coin comparator tests, and any other tests related to the slot machines.
• Must know all models, and manufacturers, along with their working parts.
• Plan sequence of testing and calibration procedures for all bill acceptors, all monitors, and all system equipment.
• Assist in ensuring gaming machine integrity when jackpots occur and at other times as requested.
• Assist Slot Attendants in verifying jackpots as needed.
• Preparing cost estimate reports.
• Bring disputes and unusual guest activities and/or behavior to the attention of management.
• Verifies that all slot games communicate accurately with internal systems for accounting purposes; researches and resolves issues that arise with same.
• Train other technicians as needed.
• Install all harnesses, reel strips, reel baskets, Boards, I/O boards, all new software upgrades, and all system equipment in the event of all major moves.
• Move machines on a routine basis, wire machines to the slot system, install and test all player tracking components, install and test all necessary locks, following proper procedure.
• Disassemble instruments and equipment and inspect components for defects.
• Measure parts for conformity with specifications.
• Align, repair, and replace component parts and circuitry.
• Reassemble and calibrate instruments and equipment.
• Assist engineers in formulating test, calibration, repair, and evaluation plans and procedures to maintain precision accuracy of measuring, recording, and indicating instruments and equipment.
• Communicate problems and concerns to other Casino employees by chain of command.
• Requisition for equipment, materials and supplies.
• Must understand and be able to apply and explain the Gaming Rules of Spotlight 29 Casino.
• Safety of the casino floor during installs and moves securing power and player tracking cables.
  
• Understanding of progressive controllers and progressive signage.
• Understand, follow and give directions to complete tasks in their specific manner.
• Able to RAM clear all cabinet types.
• Strong verbal and written communication skills.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Casino to its guests and vendors and assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• A High school diploma or GED equivalent.
• Must be proficient with Microsoft Software.
Minimum of three (3) years Slot Repair experience in casino environment or related field.

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.

• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT:

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups