What are the responsibilities and job description for the Information Technology Engineer position at TWG Talent Solutions?
MNS Group is a cybersecurity-focused IT Partner providing small and medium-sized businesses with MSP, MSSP, and Compliance Services. We are seeking an experienced IT Service Desk Engineer to help support our expanding MSP client base.
The IT Service Desk Engineer is responsible for handling first and second level support of service requests in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
This position has a hybrid option, for up to 2 days remote / WFH.
In this Role You Will :
- Provide technical solutions and support to technical requests from client partners in a service desk and on-site environments
- Troubleshoot and configure firewalls, switches, WAPs, VPNs, and other network hardware
- Travel to local customer sites to provide scheduled network maintenance, address outstanding concerns, and aid with project implementations and consulting when appropriate.
- Manage and support on-prem technology Hyper-V and VMware and Azure.
- Provide Microsoft 365 administration with domain synchronization and migrations from G-suite and Exchange or other providers
- Implement network software and hardware upgrades
- Improve efficiencies by documenting and standardizing support processes while capturing and developing best practices
- Assist in the export of security, uptime, and backup reporting metrics for monthly client reports as requested
- Create and Maintain client system documentation and SOPs, within ITGlue
- Participate in on-call rotation
You Are a Strong Fit If You Have :
Bonus Points For These :
Other Qualifications :
Employment is contingent upon completing a background check and a drug test. Skills testing may be required during the interview process. Lifting equipment weighing 25 lbs. may be required. Compensation is based on experience.
Due to sensitive government data that employees may come in contact with, this role requires compliance with federal regulations, including ITAR / EAR, which mandate U.S. citizenship.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Why Work Here?
Well, for one, we care about you as a professional and a person. You will join a team of driven, compassionate, friendly experts and visionary leaders who enjoy a challenge. Are you driven to do better every day? Same. We have your back by offering :
Job Type : Full-time
Pay : $80,000.00 - $90,000.00 per year
Benefits :
Schedule :
Ability to Relocate :
Work Location : Hybrid remote in Belcamp, MD 21017
Salary : $80,000 - $90,000
