What are the responsibilities and job description for the Commercial Manager – Parts & Service ($110K-$130K, Capital Equipment, Medical, or Manufacturing) position at #twiceasnice Recruiting?
Commercial Manager – Parts & Service
Location: Billerica, MA
Salary: $110,000 - $130,000 Annual Bonus Potential Benefits
Benefits: Medical, Dental, Vision, 401K w/ match, PTO, Paid Holidays, and more
Job Type: Full-Time
Core Hours: M-F, 8am-5pm EST
Start Date: ASAP
Travel: Up to 10%, few times per year
Sponsorship: Not available
Relocation Assistance: Not Available
Commercial Manager – Parts & Service Description
Our client, a leading manufacturer in the medical and scientific equipment industry, is seeking a Commercial Manager to lead their parts & service business in Billerica, MA. In this critical role, you will drive growth, profitability, and customer satisfaction by managing the P&L, overseeing independent service agencies, and leading a small internal team. The position requires experience with product management, marketing, or operations within manufacturing, capital equipment, medical equipment, or service for physical products. To be successful, you must have strong analytical, communication, and operational management skills. This is an excellent opportunity to make a significant impact and join a well-established company that provides exceptional service for its client base.
Commercial Manager – Parts & Service Responsibilities
• Oversee external service partners & a small internal team to ensure customer satisfaction
• Manage the P&L for parts and service offerings, focusing on driving growth and profitability
• Develop and launch new parts and service solutions to meet customer and market demands
• Create promotional programs to boost growth and revenue
• Monitor the success of programs, ensuring seamless implementation and execution
• Manage service agency partners, setting strategic goals, KPIs, and improvement plans
• Analyze service metrics, implementing corrective actions to meet financial goals
• Review sales data, part margins, warranty metrics, and revenue trends to assess business health
• Collaborate with Quality to analyze warranty performance and drive improvement initiatives
• Plan and coordinate service training programs with support of engineering teams
• Resolve escalated product or service issues collaboratively with key departments
• Ensure agency partner contracts align with company policies
• Identify, screen, and recruit new service agency partners as needed
Commercial Manager – Parts & Service Qualifications
• Bachelor’s degree required
• 3 years of combined experience in product management, marketing, or operations is required
• Experience related to manufacturing, equipment, or service for physical products is required
• Strong Excel skills & analytical mindset to interpret sales data, trends, & budgets are required
• Ability to work 100% on-site is required
Salary : $110,000 - $130,000
