What are the responsibilities and job description for the Customer Service Representative position at Twin Cities Area Transportation Authority?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. The ideal candidate will possess strong communication skills and the ability to work collaboratively in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high levels of customer satisfaction.
- Handle outbound calls to follow up on customer concerns or feedback.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date customer records in our computerized system.
- Process cash transactions with precision and adherence to company policies.
- Collaborate with sales teams to provide support and enhance customer experience.
- Utilize phone etiquette skills to communicate effectively with customers, ensuring a professional demeanor at all times.
- Assist multilingual customers by providing support in their preferred language when applicable.
- Identify and escalate complex issues to appropriate departments for resolution.
Qualifications
- Previous experience in a call center environment is preferred but not mandatory.
- Strong computer skills with proficiency in data entry and familiarity with various software applications.
- Excellent verbal communication skills in English; bilingual or multilingual abilities are a plus.
- Demonstrated ability to handle cash transactions accurately.
- Strong collaboration skills and the ability to work effectively within a team setting.
- A positive attitude with a commitment to delivering outstanding customer service.
- Ability to manage time effectively and prioritize tasks in a dynamic work environment.
Join us as we strive to provide exceptional service and support to our valued customers!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 20 per week
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15