What are the responsibilities and job description for the Patient Services Representative - Viverant Physical Therapy position at Twin Cities Orthopedics?
The Patient Services Representative is responsible for patient registration and check-in as well as additional administrative support functions while maintaining excellent customer service.
This is a full-time position working M-F from 8:00 am - 5:00 pm out of our Minnetonka, St. Louis Park, and Edina locations.
Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Essential Functions:
- Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
- Verify all patients’ insurance is accurately updated.
- Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having physical therapy appointment.
- Responsible for courteous and respectful communication with patients and guests.
- Responsible for all patient chart preparation.
- Responsible for upkeep of patient waiting areas.
- Responsible for monitoring incoming faxes and new referrals.
- Assists with patient pre-operative phone calls as needed.
- Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
- Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
- Any and all other duties as assigned.
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Customer Service experience required
- Medical terminology knowledge preferred
- Administrative or Medical Office experience preferred
Benefits & Compensation:
- Actual starting pay will vary based on education, skills, and experience.
- A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
- We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.
Essential Requirements:
Ability to:
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic during business hours
- Travel independently throughout the clinic; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
Performance Expectations – i-Health’s Core Values:
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Physical Therapy setting
Notes:
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
- This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
