Clinical Support Manager

Position Title:    Clinical Support Manager 

Supervisor:        Clinical Services Nurse Manager

FLSA Status:       Exempt

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Patient Experience

Innovation

Integrity

Teamwork

Job Summary:

The Clinical Support Manager will play a vital role in overseeing the Clinical Support Team of Medical Assistants and Medical Scribes. The Clinical Support Manager will report to and partner closely with the Clinical Support Nurse Manager. This role must be proficient in these areas/tasks (training provided).  Such tasks include:

                Medical Assistant:

• Rooms and prepares patients for the healthcare visit: verifies patient information, updates medical history, updates medication/allergy list, takes vital signs, etc.
• Collects lab work.
• Maintains and stocks exam rooms.

                Medical Scribe:

• Primarily responsible for the operation of electronic health record.
• Performs routine administrative and clinical tasks to assist the medical providers.
• Accompanies provider into the patient examination room in order to transcribe a history and physical exam, and accurately document the provider’s encounter with the patient.
• Accurately records all clinical data, lab or other test results, and the interpretation of the results by the provider.
• Generates and submits orders as directed by the provider.
• Places lab orders, collects, and prepares laboratory specimens.
• Accurately document surgeries and procedures at the direction of the physician. Support nursing staff in surgery centers, ensuring that all patient charts and orders are accurate. Work with medical coding to ensure all procedures are documented and billed appropriately.

Cross-trains and works other areas of the clinic to support departments and staff as needed.

Supervisory Responsibility:

The Clinical Support Manager is the direct supervisor of the Medical Assistants and Medical Scribes. Duties specifically assigned to this role include:

• Supervision and Training: Oversee, mentor, and provide ongoing training for medical assistants and medical scribes to ensure effective performance of core duties.
• Performance Management: Monitor staff performance, deliver timely feedback, and conduct regular performance evaluations to support professional growth and maintain high standards.
• Team Meetings: Organize and lead regular team meetings to discuss updates, address concerns, and foster team communication.
• Recruitment and Hiring: Screen applicants, conduct interviews, and select candidates for medical assistant and medical scribe positions, ensuring a good fit for the team and organizational needs.
• Scheduling: Manage shift scheduling, handle time-off requests, and arrange shift coverage for unexpected absences, including sick calls.
• Protocol Updates: Stay informed about the latest protocols and guidelines, develop new protocols as necessary, and ensure all staff are updated and trained on these changes.
• Leadership: Provide constructive feedback, coaching, and recognition to motivate and guide staff. Demonstrate strong leadership skills by fostering a positive work environment and addressing issues promptly.
• Travel: Travel to other clinic sites on a weekly basis and as needed to ensure consistent management and support across locations.

Qualifications:

• Required: 2 years of experience working in a healthcare setting providing patient care, in any capacity/role.
• Required: Previous leadership/supervisory experience.
• Preferred: Active, unrestricted LPN license in the state of Minnesota.

Skills & Abilities:

• Self-Motivation: Ability to work independently and take initiative in a self-directed manner.
• Communication Proficiency: Strong skills in spelling, punctuation, grammar, typing, and oral communication.
• Time Management: Effective in managing time and handling multiple priorities in accordance with clinical standards, demonstrating a high degree of initiative.
• Organizational Skills: Expertise in tracking patient care and optimizing patient flow with a keen attention to detail.
• Professionalism: Maintains a professional demeanor and ensures privacy considerations patients and families are upheld.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.
• Instruction Compliance: Capable of following both oral and written instructions effectively.
• Computer Proficiency: Strong computer skills with the ability to utilize Microsoft Suite (Word, Excel, PowerPoint, Teams).
• Teamwork and Independence: Adept at working both independently and as part of a team.
• Constructive Feedback: Ability to communicate effectively and provide constructive feedback when necessary.

Work Environment

While performing the duties of this job, the employee regularly works in a clinic setting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to grasp, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk, hear and smell. The employee must be able to lift or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation & Work Schedule:

• Full-time: 40 hours/week.
• Exempt.
• Day Shift: Monday – Friday.
• No evenings or weekends.
• A competitive benefits package including medical, dental, vision, life, and disability insurance, 401(k), PTO time, paid holidays, and HSA plan is offered.

Salary : $60,320 - $66,560