Field Supervisor

The Field Supervisor is responsible for ensuring the highest level of quality, professionalism, and customer satisfaction on all job sites. This role involves conducting on-site inspections, overseeing crew compliance with company standards, resolving issues, and maintaining accurate project documentation. The Field Supervisor is the face of the company in the field and plays a crucial role in upholding the company's reputation for excellence.

Key Responsibilities

On-Site Inspections:

• Ensure crews adhere to company guidelines, including proper apparel, professionalism, and jobsite appearance.
• Inspect all product installations to confirm they meet customer and company quality standards.
  
  

Issue Resolution & Problem Solving

• Proactively identify and resolve issues or challenges on-site, providing effective solutions to maintain project timelines and quality.
  
  

Customer Relations

• Conduct face-to-face meetings with homeowners at the start of each project to set expectations and address concerns.
• Obtain customer signatures on completion forms and follow up on post-installation feedback.
  
  

Documentation & Reporting

• Accurately document project details, including notes and photos, in the CRM system.
• Complete daily job billing, change orders, and production paperwork in a timely manner.
  
  

Training & Development

• Identify recurring issues in the field and assist in training staff on client-specific regulations, policies, and procedures.
  
  

Compliance

• Ensure all construction work complies with local, state, and federal building codes.
  
  

Quality Control

• Perform testing such as adhesion testing and leak diagnosis to maintain quality standards.
• Develop specifications, checklists, and quality standards for ongoing improvement.
  
  

Inventory Management

• Maintain and manage shop inventory to ensure project readiness.
  
  

Measurement & Job Scope Accuracy

• Measure project areas to confirm job scope accuracy and prevent discrepancies.
  
  

Customer Satisfaction

• Actively address and resolve any homeowner concerns during inspections.
• Provide peace of mind with every customer interaction by ensuring professionalism and clear communication.
  
  

Performance Metrics (Scorecard)

• Achieve monthly project billing goals.
• Maintain job call-back rates below the specified threshold.
• Ensure a high percentage of jobs completed vs. jobs available.
• Maintain a Customer Satisfaction Score (CSS) of 95% or higher.
  
  

Qualifications

• Proven experience in a supervisory or quality assurance role within construction or a related industry.
• Strong knowledge of local, state, and federal building codes.
• Excellent problem-solving and communication skills.
• Proficiency in CRM systems and project documentation.
• Ability to manage inventory and maintain quality standards.
• Strong interpersonal skills to handle customer relations effectively.
  
  

Work Environment And Physical Demands

• Ability to perform site inspections and physically assess job conditions.
• Comfortable working outdoors and in various weather conditions.
• Travel to job sites daily; reliable transportation required.
• Flexible schedule to accommodate project timelines and customer needs.
• Must be able to carry and climb ladders and have the ability to lift up to 50 pounds.
• Ability to work on a computer.
  
  

Benefits

• Medical Plans: Choose from PPO and HDHP options with competitive premium rates and Health Savings Accounts (HSA).
• Dental and Vision Coverage: Access to preventative, restorative, and specialty care through in-network providers.
• 401(k) Retirement Plan: Employer match up to 4%, with immediate vesting to help you plan for your future.
• Life Insurance and Disability Coverage: Basic life and AD&D coverage at no cost, plus voluntary short- and long-term disability plans.
• Paid Time Off and Holidays: Generous PTO allowances to maintain work-life balance.
• Employee Assistance Program (EAP): Confidential support for personal, financial, and legal issues, including counseling and referral services.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care to help manage out-of-pocket expenses.
• Voluntary Benefits: Critical illness, hospital indemnity, and accident insurance for added peace of mind.
  
  

Twin Cities Siding Professionals seeks to safeguard its employees, customers, and others while conducting company business. Following a conditional offer of employment, all applicants who are offered employment with TCSP will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with TCSP's Equal Employment Opportunity Policy.