Patient Access Manager

Caring, Researching, and Teaching

Top Workplace 7 years in a row

Twin Cities Spine Center is a nationally recognized Spine Surgeon group who has served the Twin Cities and surrounding areas for 75 years. Everyone at TC Spine plays a key role in our collective ability to enhance the lives of our patients and our employees. We are seeking a full time, motivated and talented Patient Access Manager to join our busy, fast paced specialty office at Twin Cities Spine Center (TC Spine). Come be a part in our patient’s lives and work for an organization that has consistently been named one of the area’s Top Workplaces.

Job Summary:

The Patient Access Manager promotes an excellent patient experience by providing on-site supervision and direction to the Patient Registration Specialist team. This role is responsible for supporting the team by assigning daily work, answering questions and solving escalated problems, recruiting and hiring qualified employees, ensuring an engaged workforce, appropriately managing the staff schedule, and if necessary, performing all Patient Registration duties when needed. Other responsibilities include overseeing the training of all direct reports, providing clear communications and expectations, coordinating and leading staff meetings, and completing employee touchpoints. The Patient Access Manager will develop and update policies and procedures for the team to ensure regulatory compliance is maintained and work in collaboration with TC Spine’s Management team and Allina business office recommending programs and processes that will improve billing accuracy, identify efficiencies, and increase co-pay processing. In addition, they will serve as a patient liaison with Allina business office and respond to patient concerns/complaints.

Job Responsibilities:

• Provide leadership, guidance, coaching and support to the Patient Registration team at all TC Spine clinic locations; including managing the daily flow of the department, addressing issues, staffing concerns, and responding to patient complaints
• Maintain the schedule/staffing levels appropriately; approve and complete timecard updates and Staff Out of Office (PTO) requests
• Lead and oversee the training schedule of new Patient Registration personnel; identify/oversee training needed for the team as a whole
• Develop and implement best practices; evaluate current processes and provide recommendations for improvements and implement
• Communicate on a regular basis with the Office Administrator ensuring all issues/concerns are communicated in a timely matter
• Meet regularly with the Office Administrator; propose innovative ideas and workflows, discuss employee concerns and training opportunities
• Develop strong working relationships with other managers; participate in management meetings and coordinate/lead meetings, as needed
• Work closely with nurses, advance practice providers, and physicians to facilitate prompt patient check in and scheduling, ensuring the best and most efficient patient care
• Respond to patient questions and concerns and serve as a patient liaison with the Allina Business Office
• Gather and verify insurance information utilizing Healthia and/or Phreesia
• Maintain ability to perform all Patient Registration duties and fill in at Front Desk, as staffing levels require
• Lead/attend regular staff meetings and employee one-on-ones
• Support the staff ensuring highest level of patient satisfaction
• Coordinate patient relations, ensuring a high quality of patient service is delivered
• Other duties and responsibilities as assigned

Job Requirements:

• Requires 5-8 years of supervisory experience and revenue cycle management experience. Electronic Heath Record (EHR) implementation experience preferred
• College degree, preferably in finance and/or accounting or equivalent experience
• Preferred candidate to be proficient with NextGen
• Basic bookkeeping knowledge, with experience in generating and analyzing financial reports
• Advance knowledge of Microsoft Office Suite
• Demonstrated leadership skills
• Ability to effectively communicate with staff and providers using excellent interpersonal and communication skills
• Well-developed assessment, interviewing and counseling skills
• Ability to effectively manage and prioritize multiple tasks, frequent interruptions, and details with accuracy
• Ability to work with patients of all ages, ethnicities, and backgrounds

Benefits:

• Medical, Dental, and Vision Insurance
• Group Life and AD&D coverage
• Company Paid Short and Long Term Disability coverage
• Flexible Spending and Health Saving Account options
• 401(k) plan through salary deferrals
• PTO and Paid Holidays

Hours: Monday – Friday

Location: Minneapolis with rotation to remote clinics as business dictates

The above job description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.

Twin Cities Spine Center is an Equal Employment Opportunity Employer and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.