What are the responsibilities and job description for the AM/PM HOST position at Twin City Grill?

Job Description

We’re hiring people to join our team as HOST STAFF!

A Few of Our Host Benefits :

Restaurant Discounts
Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
Paid Vacation for Qualifying Employees
Blue Cross Blue Shield Medical Insurance
Dental & Vision Insurance
Life, Accident Protection & Critical Illness Insurance
Domestic Partner Benefits
401(k)

Located on the first floor of the Mall of America, Twin City Grill is an American grill and local Minnesota favorite offering a comfortable environment with homemade comfort foods. Enjoy the relaxing dining room as a retreat from the hustle and bustle of the mall, and savor the classic dishes. From Northern Lakes Walleye Fish Fry to grill choices such as the Prime Meatloaf with old fashioned gravy and Roast Turkey with stuffing made from scratch, Twin City Grill offers a variety of dishes that are sure to leave you satisfied. Take a seat at the bar during happy hour and sip on a local craft beer or choose from one of the 20 wines by the glass or hand-shaken cocktail.

EOE. We participate in E-Verify / Participamos en E-Verify

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100 restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

HOST JOB DESCRIPTION

Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

Warmly greet and seat guests in the restaurant

Answer telephones, and take orders, messages and reservations

Available to work a variety of hours, days and shifts, including weekends

Safely and effectively move chairs, tables, highchairs and booster seats

Safely and effectively use and operate all necessary tools and equipment

Ability to communicate in English in order to perform and follow job requirements in written and spoken direction

Multitask calmly and effectively

Work in a confined, crowded space of variable noise and temperature levels

Able to move and lift up to 10 pounds, frequently move and / or lift up to 25 pounds, and occasionally move and / or lift up to 50 pounds

Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

Ensure the overall guest experience exceeds expectations and anticipate guests’ needs

Greet guests with a warm, sincere smile

Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy

Assist with clearing, cleaning and resetting tables and maintain restrooms

Sell and accurately account for gift cards

Answer telephones, and take orders, messages and reservations

Use proper phone and voicemail etiquette and guidelines

Understand and respond knowledgeably to questions about the restaurant and menu

Follow all steps of service

Understand and follow the food allergy procedure and special orders / restrictions

Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems

Comply with all safety and sanitation guidelines and procedures

Successfully complete alcohol awareness training

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Get along well with others and be a team player

Other duties will be assigned as needed

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