Ecommerce Product Listings and Optimization Coordinator

TCK (Twin City Knitting) is an American manufacturer born and raised in the foothills of North Carolina. Founded in 1961, TCK began knitting performance athletic socks and quickly established itself as the industry leader for on-field team socks. We have outfitted athletes’ feet for generations and have built an unrivaled brand loyalty with our customers.

It's more than making socks or a day-to-day job for our team at Twin City Knitting Co.; we are a family at TCK.

Summary: We are looking for a detail-oriented Ecommerce Product Listings and Optimization Coordinator to help with creating new listings, updating images, titles, bullet points, descriptions, and prices. This position will work in our backend system (StoreAutomator) to sync those listings across platforms and coordinate with our ERP system (SKULabs). There will be some troubleshooting with broken or orphaned Amazon listings and occasional work with Amazon Seller Support.

Duties and Responsibilities:

• Create and update product listings across Amazon and Shopify, including writing or editing titles, bullet points, product descriptions, uploading images, and managing pricing.
• Use keyword tools like Helium 10 or SEMrush to research and apply SEO keywords to improve search visibility and ranking for our products.
• Manage bulk updates via flat file templates and .CSV spreadsheets for efficient listing uploads and edits.
• Learn and work in StoreAutomator to sync listings across Amazon, Shopify, and SKULabs (our ERP system).
• Troubleshoot listing issues, including broken, orphaned, or suppressed Amazon listings, and coordinate with Amazon Seller Support as needed to resolve them.
• Ensure accuracy and consistency in product data across all platforms and systems.
• Collaborate with internal teams, including creative, marketing, and operations, to make sure product listings are aligned with brand standards and campaigns.
• Organize and maintain product data, including SKUs, variations, and image or content assets.
• Look for ways to improve the efficiency and accuracy of how we manage and update listings.
• Perform other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Experience with Helium 10 or SEMrush is a plus.
• Strong writing and editing skills with an eye for detail.
• Strong organizational skills and attention to detail.
• Eager to learn.
• Experience and comfort with spreadsheets.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and sit approximately 50% of the time, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to balance, stoop, and bend. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment: While performing the duties of this job, the employee is mainly located in an office environment but will regularly be exposed to work near and on the production floor. The employee may occasionally be required to work in our manufacturing environment.

The noise level in the work environment may occasionally be loud.

Twin City Knitting is committed to protecting information under the care of Twin City Knitting commensurate with leading industry standards and applicable regulations. As such, Twin City Knitting provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

Twin City Knitting is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status. Twin City Knitting participates in E-verify and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• Conover, NC 28613 (Preferred)

Work Location: In person