What are the responsibilities and job description for the Join our Guest Outreach and Assistance Team (Appointment Coordinator) position at Twin Falls Chevrolet?
Join the dynamic Guest Outreach and Assistance Team at Twin Falls Chevrolet and Subaru.
As architects of exceptional automotive experiences, we not only focus on delivering top-tier service but also take pride in our commitment to community initiatives and outreach programs.
This dedication to community involvement is intertwined with our seven foundational promises to our customers, highlighting transparency, ease, and unmatched value. At Twin Falls Chevrolet and Subaru, every day is an opportunity to excel professionally while contributing to the well-being of our local community.
Your Essential Role in Our Team:
As a key member of our Guest Outreach and Assistance Team, you play a crucial role in connecting our valued customers to an exceptional dealership experience that's second to none. Your primary goal is to interact with customers via phone and online inquiries, creating positive impressions that encourage them to visit our dealership.
We offer a unique compensation model that includes an hourly wage plus significant performance-based bonuses. This approach ensures you're rewarded for the quality of your interactions and the positive outcomes you drive, making your role both impactful and rewarding.
Key Daily Responsibilities:
-
Professionally manage all incoming phone calls and internet inquiries, ensuring a high standard of customer engagement.
-
Efficiently coordinate and schedule visits for guests to our dealership, providing seamless experiences.
-
Proactively follow up with guests to guarantee satisfaction, fostering enduring relationships.
Benefits:
-
Competitive Compensation: Your starting hourly wage is complemented by performance-based bonuses, ensuring your hard work directly impacts your earnings.
-
Career Growth: We provide clear pathways to higher positions, emphasizing internal promotions.
-
Exclusive Vehicle Leasing Program: Experience our products firsthand with our employee vehicle leasing program.
-
Comprehensive Benefits: Enjoy health, dental, and a 401k plan to support your well-being and future.
Who We're Looking For:
-
Strong communicators with exceptional verbal and written skills.
-
Proficiency in basic computer and digital communication tools.
-
A solid background in customer service or related fields.
-
Individuals who inspire trust and deeply connect with customers.
-
Energetic, self-motivated professionals eager for personal development.
Qualifications:
-
Experience in customer service or a related area.
-
A valid driver's license and a clean driving record.
-
Willingness to complete pre-employment screenings.
At Twin Falls Chevrolet and Subaru, we prioritize internal promotions, seeking to advance our team members' careers whenever possible. If you're committed to excellence, ready to contribute to our team, and looking to step into a role that goes beyond the ordinary, apply today. Join us in setting new standards in automotive excellence and customer care.
Twin Falls Chevrolet is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.