Director of Housekeeping and Laundry Services

Position Overview:

The Director of Housekeeping and Laundry Services is responsible for overseeing and managing the cleanliness, sanitation, and laundry operations within the Twin Oaks Rehab and Nursing facility. This position ensures that all areas of the facility are maintained in accordance with regulatory and health standards, providing a safe, clean, and comfortable environment for residents, staff, and visitors. The Director will lead a team of housekeeping and laundry staff, while fostering a culture of excellence, safety, and compassion.

• Key Responsibilities:
• Leadership & Management:
• Provide leadership, direction, and supervision to the housekeeping and laundry staff, ensuring that they perform their duties efficiently and effectively.
• Conduct regular training, performance evaluations, and staff meetings to maintain high operational standards.
• Develop work schedules and assign tasks to staff to ensure appropriate staffing levels for housekeeping and laundry services.
• Establish and enforce departmental policies and procedures in accordance with industry best practices and Twin Oaks Rehab and Nursing standards.
• Foster a positive work environment and ensure that all team members adhere to ethical and professional standards.
• Housekeeping Operations:
• Oversee and ensure the cleanliness of resident rooms, common areas, and administrative spaces.
• Implement cleaning protocols for infection control, especially during outbreaks, and ensure compliance with local, state, and federal regulations.
• Regularly inspect all areas of the facility to ensure cleanliness, hygiene, and safety standards are met.
• Develop and maintain a preventive maintenance plan for cleaning equipment and supplies, ensuring they are in good working condition.
• Coordinate the ordering and management of cleaning supplies and equipment, ensuring proper inventory control and cost management.
• Laundry Operations:
• Supervise the operation of laundry services, ensuring that linens, towels, and resident clothing are laundered according to established protocols.
• Ensure proper handling, cleaning, and delivery of personal and facility laundry to residents in a timely manner.
• Monitor laundry operations to ensure efficiency and adherence to infection control and safety standards.
• Maintain accurate records of laundry inventory and equipment maintenance.
• Budget & Cost Management:
• Develop and manage the housekeeping and laundry department’s annual budget.
• Monitor and control expenditures related to cleaning supplies, equipment, and laundry services, ensuring cost-effective solutions.
• Analyze and track key performance indicators (KPIs) for housekeeping and laundry operations, identifying areas for improvement and implementing cost-saving measures when necessary.
• Quality Control & Compliance:
• Ensure compliance with all relevant health and safety regulations, including infection control procedures.
• Conduct regular audits and inspections of housekeeping and laundry services to assess cleanliness, quality, and safety.
• Respond to resident, staff, and visitor feedback, addressing concerns and complaints in a timely and professional manner.
• Maintain records of compliance with regulatory bodies such as the Centers for Medicare & Medicaid Services (CMS), local health departments, and other governing agencies.
• Environmental Services Leadership:
• Promote a positive, compassionate, and caring environment for residents, staff, and visitors.
• Support the overall mission of Twin Oaks Rehab and Nursing by maintaining a clean and healthy environment that promotes the comfort and well-being of residents.
• Stay informed of industry trends and best practices in housekeeping and laundry services, implementing improvements as necessary.
  
  
  

Qualifications:

• High School Diploma, Associate Degree and Bachelor’s degree in health administration, Facilities Management, or a related field preferred. Relevant experience may substitute for educational requirements.
• Minimum of 5 years of experience in housekeeping and laundry services, with at least 2 years in a supervisory or management role in a healthcare setting (preferably long-term care or rehabilitation).
• In-depth knowledge of healthcare cleaning standards, infection control protocols, and laundry operations.
• Strong leadership and interpersonal skills with the ability to manage, motivate, and train a diverse team.
• Excellent organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Strong communication skills, both verbal and written.
• Knowledge of budget management, cost control, and inventory management.
• Familiarity with relevant state and federal regulations governing housekeeping and laundry operations in healthcare facilities.
• Certification in Infection Control or related certifications (preferred).
  
  
  

Physical Requirements:

• Ability to lift and carry up to 25 pounds.
• Ability to stand, walk, bend, and reach frequently during the workday.
• Ability to work in various environmental conditions, including exposure to cleaning chemicals and disinfectants.
  
  
  

Working Conditions:

• Full-time position with a flexible schedule, including availability on weekends and holidays as required.
• Occasional on-call duties in case of emergencies or staffing shortages.
• Work environment is within a healthcare facility, with exposure to residents and healthcare personnel.
  
  
  

Twin Oaks Rehab and Nursing is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

This job description is intended to outline the general duties and responsibilities of the Director of Housekeeping and Laundry Services at Twin Oaks Rehab and Nursing. Responsibilities and duties may change based on facility needs.