What are the responsibilities and job description for the Sales Support Associate position at Twin River Group?
Sales Support Associate
We are seeking a highly motivated and organized Sales Support Associate to join our dynamic team. This role will involve assisting the sales team with administrative tasks, addressing customer inquiries, and ensuring the efficient processing of sales operations. The ideal candidate will have strong communication skills, excellent attention to detail, the ability to work collaboratively in a fast-paced environment, and a commitment to meeting deadlines.
Key Responsibilities:
- Accurately input sales data into our CRM system.
- Review and verify purchase orders and sales orders to ensure accurate data entry.
- Collaborate with the sales and warehouse teams to resolve discrepancies and ensure data accuracy.
- Update sales orders and track stock levels of items.
- Maintain and update customer records and sales-related documents.
- Ensure timely data entry and reporting in alignment with established deadlines.
- Maintain confidentiality of sensitive sales data and customer information.
- Assist with other administrative tasks as needed to support the sales department.
- Generate and process invoices for customers in QuickBooks in a timely and accurate manner.
- Perform general data entry tasks, ensuring accuracy and completeness of all information.
- Respond to customer inquiries via phone, email, and chat, offering accurate product information and assistance.
- Assist in preparing sales presentations, proposals, and reports.
- Coordinate shipments and deliveries to customers as needed.
- Support the preparation of monthly and quarterly sales reports.
- Thrive in a fast-paced environment and consistently meet deadlines.
Requirements:
- High school diploma or equivalent; a degree in Business, Administration, or a related field is a plus.
- Proven experience in data entry, invoicing in QuickBooks, or a similar administrative role (sales experience is a bonus).
- Strong proficiency in Microsoft Excel or other data management tools.
- Experience with CRM software (e.g., SmartSuite, NetSuite) is preferred.
- Excellent attention to detail and accuracy in data entry.
- Strong organizational and time management skills.
- Ability to multitask and work under pressure to meet deadlines.
- Excellent communication skills and the ability to work effectively in a team environment.
- Basic understanding of sales processes and terminology.
- Fluent in reading, writing, and speaking English.
- Fluent in Spanish is a plus.
Compensation & Benefits:
- Annual salary range: $40,000.00 to $50,000.00
- Health, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- Retirement plan options (e.g., 401(k))
- Life insurance
- Professional development opportunities
- Friendly and supportive work environment
Salary : $40,000 - $50,000
