What are the responsibilities and job description for the Call Center Customer Service Representative position at Twin Services Heating and Cooling Inc.,?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. Your primary responsibilities will include handling outbound calls and a few inbound calls, offering our company's product and ensuring a positive experience for every customer. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to manage multiple tasks efficiently.
Duties
- Handle outbound and inbound calls with professionalism and courtesy.
- Provide accurate information to clients regarding products and services.
- Assist customers with inquiries, complaints, and requests in a timely manner.
- Utilize effective phone etiquette to ensure a positive customer experience.
- Collaborate with team members to improve service delivery and client satisfaction.
- Stay informed about product updates and company policies to provide accurate information.
- Perform administrative tasks as needed within the office environment.
Experience
- Previous experience in customer service or call center roles is preferred.
- Strong verbal communication skills in English are essential for effective client interactions.
- Experience with outbound calling is a plus.
- A friendly attitude and willingness to assist clients are crucial for success in this role.
- Join us as we strive to deliver outstanding client services while fostering a supportive work environment!
- Job includes hourly plus commissions on set appointments that a customer obtains any of our services.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- On-the-job training
Shift:
- 8 hour shift
Ability to Commute:
- Cape Coral, FL 33909 (Required)
Work Location: In person
Salary : $15 - $16