What are the responsibilities and job description for the Clerk, Shipping Warehouse position at Twin-Star International Inc?
Job Description
Job Description
POSITION SUMMARY :
The Warehouse Shipping Associate works closely with Warehouse management and Order Management Team to ensure customer orders that require transportation arrangements are routed and scheduled according to customer specific guidelines. This role requires working with the ERP system (Microsoft Navision), EDI protocol, Microsoft Outlook (for external customer communications), Recall system for electronic filing, and customer web sites in a fast paced, deadline-oriented environment.
PRIMARY JOB FUNCTIONS :
Daily Responsibilities : The following are primary duties that vary (by customer) with daily deadlines on specific days of the week :
- Print pick tickets
Organize the pick tickets by customer
Compare pick tickets to sales orders to ensure everything on order(s) is also on the pick ticket :
If items are not listed, check Extensive and BC for next in stock date
Work with Order Management department to determine in-stock dates and / or provide visibility to needed inventory
Notify Order Management who entered the order so they can notify customer of delay
Ongoing Responsibilities : Ongoing duties can be worked on when daily responsibilities are completed.
Existing customers – Review customer updates to routing guides and publish new information to applicable departments; update customer guides
EDUCATION / EXPERIENCE / KNOWLEDGE / SKILLS :
Strong basic math skills including weights and measures
Intermediate or above Navision skills
Ability to learn quickly and navigate multiple customer websites quickly
Strong communicator, both verbally and by email
Customer Service focus and mindset, both internal and external customers
Comfortable with ambiguity and composed under high pressure deadlines.
Ability to consistently meet deadlines
Two-year college degree, or more, a plus
One to two years, or more, experience in a similar position a plus