Executive Housekeeper

Description

Executive Housekeeper

BASIC PURPOSE: Plan and manage the room and related area’s operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPE: Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area’s budget and manages expenses within approved budget constraints. Major areas of responsibility/management include: the Front Office, Guest Services, Housekeeping, Security and Gift Shop. May have responsibility for Recreation and Tennis. Participates in total hotel management as a member of the Hotel Executive Committee.

ESSENTIAL FUNCTIONS:

• Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (35%)
• Develop, recommend, implement and manage division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%)
• Implement company programs (TTH/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and TTH’s policies and procedures to ensure a high level of quality and customer satisfaction. (20%)
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%)
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%)

NON-ESSENTIAL FUNCTIONS:

• May assume some responsibilities of the General Manager in his/her absence. (5%)
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)

Qualifications

Experience: Four to five years of employment in a related position with this company or other organization(s).
Skills and Abilities:
• Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decision with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

No. Of employees supervised: 10 to one hundred employees.
Travel Required: To attend corporate training, meetings and other event(s) as deemed necessary.
Normal Hours Required: Forty to fifty hours over a five-day period. Days and times may vary based on need
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ENVIRONMENT - Physical Job Requirements (for essential functions only)
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Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Must be able to accomplish any task required of associates within assigned departments.
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Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often.
Must be able to accomplish any task required of associates within assigned departments.
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Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Must be able to accomplish any task required of associates within assigned departments
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Continuous Standing Describe the reasons to include time period and frequency.
Must be able to accomplish any task required of associates within assigned departments
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Climbing Stairs: Up to approx. 40 steps 1% of 40 hour week.
Ladders: Up to approx, 5 feet 15% of 40 hour week.
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Driving Describe type of vehicle, distances, % of time involved and frequency.
Driving required as necessary.
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Work Environment Inside: 99% of 40 hour week.
Outside: 1% of 40 hour week.
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Hearing: _____Critical __X__Moderate _____Minimal
Explain: Guests phone with requests and questions.
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Vision: __X__Critical _____Moderate _____Minimal
Explain: To assess required reaction to meet standards.
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Speech: __X__Critical _____Moderate _____Minimal
Explain: Must be able to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
Literacy: __X__Critical _____Moderate _____Minimal
Explain: Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
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Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
Must be able to accomplish any task required of associates within assigned departments
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Protective Clothing: Type: Gloves optional & provided if requested
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Equipment Operation List type of equipment and frequency of use.
Must be able to accomplish any task required of associates within assigned departments