Customer & Category Development Sales Analyst

For more than 300 years, Twinings and tea have been one and the same. No other blender combines such a rich history with a depth of flavours, aroma and expertise like Twinings.

At Twinings, we believe in living well and enjoying life. Backed by generations of trusted knowledge and ethical integrity, our Master Blenders are committed to delivering nature’s goodness and ensuring consistent taste and quality by sourcing the world’s finest herbs, fruits, and teas.

From traditional teas to functional blends, Twinings encourages consumers to “Drink in Life” by celebrating the small steps that make wellbeing attainable and remain committed to an optimistic life that is well-lived, one sip at a time.

We make tea. Tea makes people happy. We make very good tea, so our customers are very happy. Twinings’ mission is simple: to deliver the most enjoyable tea experience to each of our customers, every time. We continue our commitment to the best possible quality tea and appreciate the confidence that our customers have shown us for 300 years and counting.

Reporting into the Customer & Category Development Manager, this role will provide support across the US Sales and CCD team. In addition to offering great analytical capability, a vital asset for this position is recognizing where additional support can enhance the sales team's performance.

Based in Rutherford, NJ, this role will join a growing team of 19 dedicated US Sales & Category specialists delivering across multiple channels. This role is ideal for a detail-oriented individual with an interest in data analysis, a drive for results attitude and an interest in the Consumer Package Goods industry.

Key responsibilities

• Responsible for maintaining and updating the monthly Nielsen reports to ensure accuracy. Reports include Account Toplines, Rankings, etc
• Nielsen Database Maintenance. Responsibilities include:
  • Monthly maintenance: reviewing new items to ensure they are accurately categorized and placed in DB
  • Liaison between marketing and sales for the annual database refresh
• Work closely with the Category Development Team to analyze Nielsen retail sales data and performance metrics, identifying potential opportunity gaps.
  • Take on the role of the primary contact for smaller account category reviews in the future.
• Coordinate with Cross Functional Teams to ensure timely updating and maintenance of key reports, including Priority Ranking, Sell Sheets, Price Lists and NPD Trackers
• Manage Syndigo images for planogram software,
• Individual will be trained to navigate and utilize external/internal portals for trade promotions and monitoring inventory levels
• Coordinate with Marketing to audit E-comm content for key Retailers
• Manage Broker Sample Mailing List & RSM NPD Sample process
  • Coordinate with Customer Service to ensure timely delivery of samples
• Partner with Regional Managers to create shipper/new item survey sheets and provide support for completing new item paperwork as needed.
• Retail Support: Assist with Store Checks in NY Metro Area
• Maintain a high level of professionalism and confidentiality when handling sensitive information and customer communications.

Skills, Knowledge and Expertise

• Seeking an individual with experience in sales support and data analysis, with a background in the CPG industry.
• Enthusiasm for data-driven insights and analysis, eager to dedicate time to extracting and evaluating sales data and reports.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Capable of leveraging insights from Nielsen as well as IRI systems
• Proficient in both written and verbal communication, facilitating effective engagement with clients and colleagues.
• Comprehensive organizational skills and attention to detail, with the ability to balance responsibilities and prioritize tasks effectively.
• Demonstrates initiative and a strong eagerness to learn and thrive in a creative, high-energy environment.
• Knowledge of sales and marketing principles, including understanding of retail channels and distribution networks, is an asset.
• Skilled at adding value to team projects while also overseeing responsibilities with little oversight
• Flexibility to adapt to changing priorities and business needs as required.
• Availability to travel occasionally for client meetings, trade shows, and industry events.

Benefits

• Cigna Medical Insurance Plan – Employer paid for employee only coverage
• Health Reimbursement Plan
• Guardian Dental Plan
• Guardian Vision Plan
• Long & short-term disability insurance
• Accidental death and dismemberment (AD&D) insurance
• Competitive Retirement and 401K Saving Plan
• $1200 yearly wellbeing reimbursement package
• $100 yearly for tax preparation
• Employee Assistance Work and life program
• Paid vacation and sick leave
• Paid parental leave
• Years of service award program
• Tuition Reimbursement
• Discounted Pet insurance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.