What are the responsibilities and job description for the Customer Support Specialist position at Twinn Intelligence Group?
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va.
Senior Level (TS/SCI w POLY required)
Hours: M-F 7:00 am-3:00 pm
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE
The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience:
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE
Skills and demonstrated experiences that are highly desired but not required to perform the work include:
• Demonstrated experience with the Sponsor’s IT security guidelines and policies
• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with basic knowledge of Project Management concepts and principles
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with transferring data between different systems
Senior Level (TS/SCI w POLY required)
Hours: M-F 7:00 am-3:00 pm
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE
The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience:
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE
Skills and demonstrated experiences that are highly desired but not required to perform the work include:
• Demonstrated experience with the Sponsor’s IT security guidelines and policies
• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with basic knowledge of Project Management concepts and principles
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with transferring data between different systems
