Hotel Front Desk/ Night Auditor

Overview: We are currently seeking a Night Auditor to join our team at our hotel. The Night Auditor is responsible for ensuring the smooth operation of the hotel during the overnight hours. This position requires excellent customer service skills, attention to detail, and the ability to handle various tasks simultaneously. Responsibilities: - Conduct night audit procedures to ensure the accuracy of financial transactions - Verify and balance guest accounts and charges - Handle guest check-ins and check-outs during overnight hours - Provide exceptional customer service to guests, addressing any inquiries or concerns - Assist with guest services, including answering phone calls and making reservations - Maintain knowledge of hotel policies and procedures to effectively assist guests - Collaborate with other departments to ensure guest satisfaction - Perform administrative tasks such as filing, data entry, and report generation Skills: - Strong customer service skills with a focus on guest satisfaction - Multilingual abilities are a plus, as we serve a diverse clientele - Knowledge of hotel operations and front desk procedures - Familiarity with phone systems and reservation software - Attention to detail and ability to handle financial transactions accurately - Excellent communication skills, both verbal and written - Ability to work independently and efficiently during overnight hours - Previous experience in hotel management or night audit is preferred If you are a dedicated individual with a passion for providing exceptional guest experiences, we invite you to apply for the position of Night Auditor. Join our team and contribute to our commitment to excellence in hospitality.

Qualifications
- Strong communication skills with the ability to interact effectively with guests and colleagues in a multicultural environment.
- Experience in night audit procedures and hotel management to ensure smooth operations during the night shift.
- Proficiency in front desk duties, including check-ins, check-outs, and handling guest inquiries efficiently.
- Demonstrated ability in data entry and utilizing multi-line phone systems to manage guest requests promptly.
- Prior experience in customer service and hospitality, with a focus on providing exceptional guest experiences.

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount

Schedule:

• Night shift
• Overnight shift

Ability to Relocate:

• Portage, MI 49002: Relocate before starting work (Preferred)

Work Location: In person

Salary : $12 - $13