Technology Support Concierge - Helpdesk Support

Who we are:
We are Managed Service Provider (MSP) in IT. We provide Technology Department services for other businesses! We do all that is technology.

The Workplace:
Twintel is a fast-paced tech company with a highly motivated team of IT professionals. With a focus on success, our highly collaborative environment affords a great space for growth and long-term development. Twintel has achieved industry recognition in the following areas:

· Certified Great Places to Work company

· Forbes Technology Council Members

· Back-to-back INC 5000 recipients

· SOC 2 Compliant

About the Job:

We are seeking an entry-level IT professional is looking to jump start their career into IT Services! You should be very tech savvy; but just haven't had the opportunity yet to really flex those tech skills!

This position is a perfect opportunity for candidates with Managed Services experience to leverage their experience and grow in the field of IT.

Hours: M - F: 8:00am to 5:00pm
Hourly Wage:  $21.00 per hour
Medical Benefits: Employer Contributed Medical and Dental coverage plans available after probationary period
Vacation: Paid Holidays and Entitled to Paid Time Off After Probationary Period

Retirement Plan: 401k matching after probationary period

Other Benefits: Mobile Phone Stipend available after probationary period

What you'll do:

· Answer inbound support calls

· Generate service requests for customers

· Qualify and properly categorize service requests

· Provide over-the-phone, technical support and carefully follow documented procedures.

· Communicate with non-technical users and assist them with technical issues.

· Diagnose, configure and troubleshoot PC, Mac, and network infrastructure issues.

· Install, configure, troubleshoot and update desktop workstation devices and desktop productivity applications on Microsoft Windows and Mac OS workstations.

· Dispatch onsite for customer support as needed

· Work on-location for clients as needed.

Beneficial Technical Knowledge

· Network, Desktop and Server Troubleshooting

· Microsoft Active Directory

· Microsoft Exchange including Office 365

· Windows Networking

· Virtualization (Hyper-V and VMWare)

· IP Phone Systems

Job Requirements

· High School Diploma required.

· AA or Bachelor's Degree a plus.

· 2 years of IT Support Experience is desired.

· Microsoft Certifications are a PLUS (MCSA/MCSE).

· Cisco Certifications are a PLUS (CCENT/CCNA).

· CompTia certifications are a PLUS (A /Net ).

Salary : $21