What are the responsibilities and job description for the Host position at Two and Company?
Mission Statement:
To create opportunities for people of every ability to connect, work, grow, and thrive.
Vision Statement:
Life without labels.
Position Title: Hostess
Reports To: General Manager and Hospitality Manager
Job Goal: To ensure that Two & Company provides an exceptional guest experience for all.
Responsibilities:
Consistently implement Two’s standard of excellence and Two’s 7 Touchpoints to Hospitality.
Provide the best guest experience to all of Two’s guests. Ensure guests have a convenient, caring, and quality experience. Report guest issues and complaints quickly and professionally to management.
Daily tasks:
Greeting guests: Welcome guests with a smile and set the tone for their dining experience.
Managing reservations: Take reservations by phone or online, and manage the wait list.
Seating guests: Assign tables to guests based on their preferences and the restaurant's floor plan.
Escorting guests: Lead guests to their tables or the waiting area.
Customer service: Answer phone calls, provide menu and server information, and assist customers with special requests.
Maintaining the dining area: Keep tables, chairs, and dining sets clean and organized.
Assisting other staff: Help servers and bus people when needed.
Participate in daily pre and post shift cleaning, organization and set up.
Support catering events and special events that may occur outside of normal business hours, including fundraisers and social events.
Become a member of Two’s overall culture fostering a team first environment. Participate in regular team meetings.
This position requires weekend availability.
Desired Qualities:
Great interpersonal skills and outgoing personality. Flexible and adaptable personality.
Demonstrate and embody the defining character traits Two Foundation is built upon:
Humble Spirit: Teachable attitude and a willingness to learn and accept constructive criticism
Grateful Heart: Embody a team spirit remembering we are here for those we serve
Hardworking: Organized, energetic, and detail oriented
Caring: A servant’s heart to help individuals reach their full potential
Patient, kind, flexible, positive, and a great communicator.
Embodies the Two Foundation’s Values:
Strive for excellence in all we do.
Celebrate strengths and diversity.
Inspire meaningful change.
We are better together.
Job Type: Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 15 – 20 per week
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $14 - $18
