What are the responsibilities and job description for the Senior Director of Operations position at Two Chairs?
Two Chairs is building a new kind of mental health system based on the idea that the status quo isn't good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we'll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work 2024 Fortune Best Workplaces in the Bay Area , and 2023 San Francisco Business Times Bay Area Best Places to Work
Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.
About the role
The Senior Director of Operations will drive operational excellence and scalability at Two Chairs. As a key leader on the Operations team, you will define key elements of our operating strategy and own management of our clinical supply operations. This will include owning and optimizing processes to ensure clients receive high-quality care quickly while enabling clinicians to work effectively and sustainably. This is a high-impact role, blending strategic thinking, operational execution, and team leadership. You'll be at the center of transformative initiatives, balancing the demands of growth with a relentless focus on quality.
Preferably based in the San Francisco Bay Area, this position offers the opportunity to work closely with cross-functional teams, including Product, Clinical Care, Finance, Talent Acquisition, and Client Growth. You'll directly shape the success of Two Chairs by influencing its most critical business decisions, building scalable systems, and coaching a diverse team of professionals.
Core Areas of Responsibility
Strategic Supply / Demand Management
- Manage and optimize our clinical supply utilization across the Two Chairs ecosystem.
- Enhance forecasting models and ensure cross-functional alignment between demand projections and operational capacity.
- Drive decision-making processes to achieve both short-term targets and long-term scalability goals.
Process Design & Operational Excellence
Team Leadership & Development
Impact and Success Indicators
Where you'll make an impact in the first 90 days :
Where you'll make an impact in the first year :
We're looking for someone (with) :
Compensation & Benefits
The salary range for this full-time, exempt role is $212,000 - $250,000. The final offer is dependent on the hired candidate's qualifications and experience.
Additional perks and benefits :
Outreach Notice to Applicants
We are thrilled that you're interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.
All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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Salary : $212,000 - $250,000
