Client Growth Lead

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues.

Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

Kore is a fan, partnership and revenue intelligence platform for the sports & entertainment business.

As a Client Growth Lead at Two Circles, you’ll play a pivotal role in expanding relationships with existing clients through strategic upselling and cross-selling of our technology and consulting services. This role will involve close collaboration with our Client Consultants and Solutions team to ensure clients are maximizing the value of our services. You will be responsible for identifying new opportunities within existing accounts, helping to solve complex business challenges, and driving growth in a fast-paced and dynamic industry.

What you’ll be responsible for:

Client Growth & Expansion

·       Actively engage with existing clients to uncover new opportunities for technology and consulting services that drive value and meet their evolving needs.

·       Work in close partnership with the Client Consultants to understand objectives, pain points, and expansion opportunities for our clients.

·       Partner with the Solutions team to craft tailored proposals, showcasing how our services can address clients’ specific business needs.

Cross Departmental Collaboration

·       Collaborate with Client Consultants to build strong, long-term relationships and ensure a seamless client experience.

·       Work with Solutions Engineers and Consultants to deliver customized recommendations and comprehensive proposals to clients.

·       Act as a liaison between departments to ensure client requirements are understood and effectively addressed.

Client Retention

·       Focus on building trust and providing ongoing value to clients by recommending new solutions and services.

·       Regularly review client accounts and feedback with Client Consultants to identify areas for further growth.

·       Ensure clients are maximizing their investment by demonstrating the full capabilities of our technology and services.

Experience:   

·       5 years of experience in business development, sales, or account management role.

·       Experience working in sports, entertainment, or a related industry.

·       Proven ability to achieve sales targets and manage relationships with key stakeholders at existing accounts.

Skills:

·       Strong communication and presentation skills with the ability to engage and influence clients at all levels.

·       Excellent problem-solving skills and a consultative approach to identifying client needs and offering tailored solutions.

·       Highly organized with strong time management skills and attention to detail.

·       Comfortable with frequent travel (up to 50%), including overnight stays.

Technical Proficiency

·       Familiarity with CRM tools (Salesforce, HubSpot, etc.) and sales tracking platforms.

·       Knowledge of SaaS solutions and enterprise software products is highly preferred.

·       Understanding of the sports and entertainment industry is a strong plus.

Two Circles is committed to creating a diverse environment and is proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We value and want to have all types of candidates apply for roles at Two Circles. Therefore, we would love for you to fill out the Equality & Diversity Monitoring Form as part of your application. This form does not ask for your name or information that would make you personally identifiable.