What are the responsibilities and job description for the Executive - Client Onboarding (Partnership Measurement aka Social) position at Two Circles?
We are Two Circles. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world
Kore is a fan, partnership and revenue intelligence platform for the sports & entertainment business.
DUTIES AND RESPONSIBILITIES:
- Own the technical side of the customer onboarding process for any Partnership Measurement products. Overseeing all steps from product installation through final configuration.
- Collaborate and manage all internal stakeholders to ensure seamless onboarding of new clients.
- Develop and evolve all new and existing Partnership Measurement onboarding documentation for internal and external stakeholders.
- Partner with consultant team to assist on any additional product onboarding or configuration related tasks pre-and-post onboarding.
- Understand critical needs and desired outcomes of Customer to guide team to successful customer launches and adoption.
- Utilize project management tools to drive organization and detailed overview of project status.
- Support daily operations and initiatives of team.
REQUIREMENTS:
- Bachelor’s Degree in Business, Finance, Economics, Marketing or other, preferred
- 0-1 year experience, looking for recent college graduate excited to learn and develop in Sports business & technology space.
- Excellent relationship building, customer service, and interpersonal skills.
- Proactive and effective multi-tasker that can operate day to day with focus and diligence.
- Highly motivated, positive attitude, collaborative in nature, with a strong desire to grow their career with Two Circles.
- Self-directed and able to work independently with integrity.
- Strong organizational skills and attention to detail.
- Good IT skills and proficient with Microsoft Office 365.
WHO YOU ARE:
- Young individual looking for opportunity to grow and learn in sports business technology space.
- Excellent written and verbal communication skills
- Empathetic, compassionate, resourceful, and conscientious
- Organized, professional, and adaptable
- Technical problem-solving skills with keen attention to detail and a relentless drive to gather more information.
- Ability to work on multiple and prioritize tasks
- Willing to seek and share knowledge
- A passion for software and technology
