What are the responsibilities and job description for the Correspondence Fulfillment Specialist position at Two Harbors Investment Corp?

The Correspondence Fulfillment Specialist is responsible for the completion of key letter fulfillment tasks, under the direction of Business Operations Support Leadership. The Correspondence Fulfillment Specialist is responsible for letter change implementation and print vendor oversight.

Responsibilities

Takes directions from the Correspondence Fulfillment Supervisor to deliver effective fulfillment services.
Providing outstanding customer service to both internal and external customers.
Diagnose and correct issues with data transmission to and from RPMS third party print vendors.
Monitor print vendor production performance and intervene to correct production issues as they emerge.
Front line oversight of print vendor performance against SLAs and contract requirements.
Oversight of automated processes in RPMS system of record.
Maintaining productive working relationships with print vendor staff and internal customers.
Working with cross-department co-workers to ensure that all service delivery objectives are met.
Tracking and monitoring output to ensure items are delivered timely to the print vendor.
Contribute to continuous improvement projects to improve efficiency and lower costs.
Other work-related duties, as assigned.
Responsible for meeting RoundPoint's commitment to compliance.

Qualifications

Required :

Bachelor's degree required

Ability to use software tools like Microsoft Word, Excel, and PowerPoint

Practical experience with BKFS

Must have excellent organization, interpersonal, communication, and customer relation skills

Detail oriented and the ability to multi-task

Highly motivated, organized and disciplined

Two years of customer service experience; one year in a customer facing role at RoundPoint

Must be available to work evenings, weekends, holidays, etc. as required

Must excel in fast paced, high pressure, constantly changing environments and manage emotionally charged and stressful situations

Strong critical thinking, organization, and excellent verbal and written communication skills

Detail Oriented

Great Communications skill

Desired :

Related Bachelor's degree desired

Mortgage and / or legal experience preferred

Driven to solve problems and provide excellent customer experience

Experience with mortgage, consumer lending, and / or banking issues a plus

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job :

The employee is regularly required to talk or hear.

The employee is required to sit for extended periods of time and is occasionally required to stand and walk.

The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.

The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE : TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

Fort mill, SC

Coppell, TX

Employee Status

Regular

Travel

Telecommuter Position

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