Lock Desk Specialist

The Lock Desk Specialist provides rate lock and other support to the loan origination staff. Will need to ensure that any rate lock request is executed in a timely manner and communicated back to the origination staff.

Responsibilities

• Customer Service to clients on pricing questions/issues/scenarios for all loan products
• Internal support for Operations/Sales for pricing issues and access OPP situations
• Locking in an interest rate on a residential mortgage loan: Initial Lock, Lock Extensions, and Re-Locks
• Review and submit lock requests for specialty products
• Broker access/logins to sales portal with Freedom
• Manage Rate sheet distribution list for sales team
• Work with spreadsheets
• Ability to read reports
• Maintain and update Price Class change requests
• Rectifying incentive-based programs through Secondary Marketing Department
• Communication with Secondary Marketing Department for price adjustments, off-sheet pricing exceptions and pricing renegotiations
• On-board training for new Account Executives

Qualifications

• 5 years of experience with lock desk functionality and mortgage experience
• Bachelor's degree in math, finance or related field
• Excellent analytical skills
• Ability to research and resolve issues independently
• Excellent interpersonal and communication skills to effectively interface with peers, senior leaders and the broker/dealer community
• The ability to discern the impact of the economy and the economic news has on mortgage markets and rates
• Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location

• Fort Mill, SC
• Coppell, TX
• St. Louis Park, MN

Employee Status

• Regular

Travel

• No