General Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Training & development

We are actively looking for a great candidate to fill an Office Manager for Tallahassee market!
Position Summary
Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost control, employee retention, customer satisfaction and cleaning quality. Overall, this job title performs and/or monitors all day to day decisions within the Office Location.

Key Responsibilities Summary

• Uphold and follow Two Maids General Standards to maintain consistent quality and performance.
• Ensure full understanding and compliance with all company policies, procedures, standards, guidelines, and training programs.
• Oversee and manage all aspects of personnel decisions, including hiring, terminations, disciplinary actions, and employee motivation.
• Lead and participate actively in training initiatives, including New Hire Orientation and hands-on field training within client homes.
• Deliver exceptional customer service, ensuring high levels of client satisfaction across the office location.
• Provide direct support for sales efforts through phone, email, and in-person interactions, building strong customer relationships.
• Manage scheduling and customer relationship management (CRM) using the Two Maids software system.
• Oversee, monitor, and manage employee compensation, ensuring accurate reporting and distribution of payments.
• Handle financial transactions, including the collection and processing of personal checks, cash, and credit card payments.
• Ensure quality control across all office and field operations, including the oversight of house cleanings and office processes.
• Maintain proper organization and secure storage of customer and employee records.
• Monitor and manage cleaning supplies, office equipment, and ensure proper maintenance of office infrastructure.
• Oversee and maintain the office's IT systems, ensuring smooth technological operations.
• Provide on-the-ground marketing support, engaging directly with the local community to promote services.
• Ensure office cleanliness and uphold a professional and organized work environment.

For Job Requirements, I think this can be polished up a bit and list a few items specific to the role.

• Must be 21 years of age or older
• Must be available from 7:45 AM - 5:00 PM, Monday - Friday
• Must possess strong verbal and written communication skills.
• Must have a neat, safe and well-maintained automobile
• Must be effective in conflict resolution and problem-solving
• Must demonstrate good organization and time management
• Must possess high school diploma or higher
• College degree preferred but some college education can be accepted
• Must satisfactorily complete a nationwide criminal background check

Finally, for Required Experience, I would change it to say

• Managerial: Must have at least 1 year in a similar role

Job Type: Full-time
Starting Salary: $36,000.00- 50,000 year plus Potential Bonuses
Job Location:

• Tallahassee, FL

Required experience:

• Managerial: 1-2 year