What are the responsibilities and job description for the Customer Service Representative (Remote) position at Two Men and a Truck® Jacksonville, FL?
TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
- Remote position after 14-30 days of training in office located at 9450 Philips Highway Suite 1 Jacksonville, FL 32256
- Position hours are Friday-Tuesday from 11:00AM-8:00PM
- Or potential part time option available for 10:00AM-3PM on Saturday & Sunday 4:00PM-8:00PM on Friday, Monday, & Tuesday
- $15 an hour with commission is offered monthly based off sales and typically ranges from $250-$800
Responsibilities
· Provide outstanding customer service on all calls and online inquiries
· Recommend moving services and products based on cost, availability, and customer specifications
· Input information into internal move software to provide accurate moving estimates and schedule moves
· Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
· Prepare move-related paperwork and documents
· All other duties as assigned
Requirements
· High school diploma or GED; associate’s degree in a related field preferred
· At least 1 year of sales and/or customer service experience
· Excellent customer service skills: effective listening and communication
· Ability to multi-task and enter customer data into move software while on the phone
· Confidence to initiate customer contact and comfortable asking for the sale
· Willing to submit to pre-employment background check and drug screen
· Creative problem solving skills
· Exceptional organization and time management skills
· Strong team player who works productively with a wide range of people and personalities
· Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A* TRUCK* Core Values
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
Ability to Commute:
- Jacksonville, FL 32256 (Required)
Work Location: Hybrid remote in Jacksonville, FL 32256
Salary : $15