What are the responsibilities and job description for the Assistant Operations Manager position at TWO MEN AND A TRUCK®?
Pay Range: $45,000 - $55,000
The Assistant Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operational goals and standards. This is accomplished primarily through: supervising and motivating move crews; controlling employee costs; and ensuring move crews consistently exceed customer expectations.
The Assistant Operations Manager assists in ensuring the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK® system standard, and applicable laws and regulations.
The Assistant Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operational goals and standards. This is accomplished primarily through: supervising and motivating move crews; controlling employee costs; and ensuring move crews consistently exceed customer expectations.
The Assistant Operations Manager assists in ensuring the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK® system standard, and applicable laws and regulations.
Responsibilities
- Promotes and protects the TWO MEN AND A TRUCK brand.
- Determines staffing requirements and assists with training.
- Responsible for the direction and day-to-day supervision of the training coordinator, drivers and movers and meets regularly to discuss employee performance and training needs.
- Assists with oversight of employee accountability and adherence to franchise and system standards and policies.
- Assists with execution of employee development, coaching and corrective action programs.
- Directs employee scheduling, truck assignments and dispatch of movers and drivers. Provide Saturday backup coverage when needed.
- Collaborates with the operations manager to ensure efficiency of operations by minimizing overtime hours and ensure employee time punches are accurate.
- Leads daily dispatch and monthly all-employee meetings.
- Promote safety and uphold safety procedures and policies.
- Ensures driver compliance with all DOT regulations and FMCSA guidelines.
- Assists in addressing customer concerns, maintains timely communication with employees and customers, and recommends training/re-training for employees.
- Utilizes MWC2 claims module for tracking damage claims, records notes and collaborate with the MSC Customer Care team to finalize claims in an efficient and timely manner.
- Oversees the fleet maintenance and equipment inventory program.
- Ensure all trucks have proper equipment and hold movers accountable to truck inventory and truck cleanliness.
- Responsible for being an "on-call" emergency contact outside of normal business hours.
- Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system.
- Actively participate in industry, association, or community events.
- All other duties as assigned.
Requirements
- A minimum of one year of business, management, or other relevant experience is preferred.
- Experience at TWO MEN AND A TRUCK or in the moving industry and/or franchise experience is preferred.
- Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry.
- Must have a chauffeur's license with ability to drive moving trucks.
- Must be trailer and mule trained.
- Experienced public speaker; at ease moderating large groups.
- Ability to coordinate own and others' actions, manage own time and manage personnel resources.
- Proficient in oral and written comprehension and communication skills.
- Excellent organizational and prioritization skills.
- Excellent critical thinking skills.
- Ability to lead by example to motivate, develop and direct people.
- Ability to assess the performance of self, employees, and franchise to make improvements or corrective action.
- Strong decision-making ability.
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values.
- Must be proficient with the following: Excel, Word, PowerPoint, Outlook
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Baton Rouge, LA. The employer at this location is HWJ Legacy, LLC.
Salary : $45,000 - $55,000
