What are the responsibilities and job description for the CSR - Customer Service Representative position at Two Men and a Truck®?
TWO MEN AND A TRUCK® is actively seeking a dynamic and customer-focused individual to join our team. This exciting opportunity is well-suited for motivated individuals who thrive in a fast-paced work environment.
Position Details
Full-Time Hours: Monday-Friday, 8:00 AM - 5:00 PM, with the possibility of working one Saturday per month from 8:00 AM to 12:00 PM.
What We Offer
- Competitive Weekly Pay: Base pay of $16 per hour plus uncapped commission, bonuses, and incentives.
- Health and dental benefits: 50% covered after 90 days.
- Paid vacation: Available after one year of employment.
- Advancement opportunities: Quick advancement possibilities along with performance-based raises.
- Holiday benefits: Never work a major holiday, and all major holidays are paid.
- Hybrid Position: Enjoy a flexible work arrangement with 60% in-office and 40% work-from-home options.
- Training: No prior logistics experience required; we will provide comprehensive training.
Responsibilities
- Deliver exceptional customer service through phone calls and online inquiries.
- Recommend moving services and products based on cost, availability, and customer specifications.
- Enter information into internal move software for accurate estimates and scheduling.
- Gather customer feedback during and after moves, handling concerns professionally.
- Prepare move-related documents.
- Other duties as assigned.
Requirements
- High school diploma or GED.
- Strong customer service skills: effective listening and communication.
- Ability to multitask and input customer data while on the phone.
- Confidence in initiating customer contact and comfortable with sales.
- Willingness to undergo a pre-employment background check.
- Creative problem-solving skills.
- Exceptional organization and time management skills.
- Strong team player with the ability to collaborate effectively.
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values.
- Bilingual proficiency is a plus.
Join our team and be part of a company that values your contributions and offers a supportive work environment. Apply today to embark on an exciting career journey with TWO MEN AND A TRUCK®.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- No nights
Work Location: Hybrid remote in Fort Myers, FL 33967
Salary : $16
