What are the responsibilities and job description for the Customer Service Representative position at TWO MEN AND A TRUCK®?
Starting hourly pay: $16 - $17 per hour (depending on experience)
Schedule: Monday - Friday, 8am – 5pm, every other Saturday 8am - noon
TWO MEN AND A TRUCK® in Valparaiso is NOW HIRING motivated - people loving – customer focused individuals! The right candidate will have a winning attitude, self-motivated and enjoy a fast-paced team environment. They will also possess an ability to build relationships and provide first class customer service utilizing their strategic selling skills and compassion for others. Moving is stressful – join our team and let’s take the stress out of our customer’s day.
WHAT YOU'LL DO
- Act as the first point of contact for new and existing customers to establish a rapport and build confidence in our services
- Ask open-ended, probing questions to determine customer requirements and expectations
- Input information into software to estimate cost for customers, as well as scheduling needs for drivers and movers
- Make recommendations according to customer's needs on moving services, boxes, supplies, equipment and other value-added services
- Obtain customer feedback through regular follow-up calls to ensure ongoing customer satisfaction and proactively resolve any complaints
- Prepare all move-related paperwork and documents on a daily basis
WHO WE'RE LOOKING FOR
- 6 months - 1 year of customer service and/or office experience is preferred
- Excellent customer service skills; effective listening and communication
- Organization time management skills
- Ability to analyze and solve problems effectively; consistent attention to detail
- Demonstrated understanding and application of effective selling strategies and techniques
- Confidence to initiate customer contact, and comfortable asking for the sale
- Basic computer and keyboarding skills
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Valparaiso, Indiana. The employer at this location is Ross Matthew, Inc.
Salary : $16 - $17
