What are the responsibilities and job description for the Customer Service Representative position at TWO MEN AND A TRUCK®?
TWO MEN AND A TRUCK® is NOW HIRING an enthusiastic, customer focused individual who is eager to sell! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment. Join our team today!
What We Offer
- Pay range: $15 per hour
- Annual performance bonus
- Part-Time position available
- Paid training
- Career advancement opportunities
Responsibilities
- Provide outstanding customer service on all calls and online inquiries
- Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications
- Input information into internal move software to provide accurate moving estimates and schedule moves
- Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
- Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
- Prepare move-related paperwork and documents
- Utilize your sales expertise to secure critical sales
- Continually maintain a thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections
- All other duties as assigned
Requirements
- High school diploma or equivalent is required
- Excellent customer service skills (friendly, courteous and helpful)
- Cookeville or surrounding area native a plus
- Exceptional organizational and time management skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
- Ability to multi-task and enter customer data into move software while on the phone
- Demonstrated understanding and application of effective selling strategies and techniques; confidence to initiate customer contact, and comfortable asking for the sale
- Strong team player who works productively with a wide range of people and personalities
- Basic computer/keyboarding skills
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
- Must be willing to submit to a pre-employment drug test and background check
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Cookeville, TN. The employer at this location Broeker Lane, L.L.C..
Salary : $15
